Digital Experience Engineer, Nexthink, Endpoint SME
£65-90K + Benefits
London
1 day per week in office
I am looking to recruit a Digital Experience Engineer/Endpoint SME for a leading global MSP.
We are looking for a highly skilled and forward‑thinking Digital Experience Engineer to elevate how our global hybrid workforce interacts with technology. In this role, you'll design seamless digital experiences, modernise endpoint and mobile management platforms, and drive proactive, data‑driven operations built on automation, intelligence, and security‑first principles.
You will play a key role in shaping the future of employee technology-making it fast, frictionless, secure, and invisible.
Key Responsibilities
Endpoint & Device Experience
Design, implement, and continuously optimise enterprise endpoint management platforms, including Microsoft Intune, Jamf Pro, and Automox, to support a global hybrid workforce.
Lead the company's mobile device management strategy, enabling secure and flexible working across iOS and Android while protecting corporate data.
Develop and execute scalable patching and software management strategies, balancing compliance with minimal disruption to productivity.
Security Integration & Zero‑Trust
Partner closely with Security teams to integrate endpoint and mobile management with CrowdStrike EDR, Netskope SASE, and other security platforms-maintaining a robust zero‑trust posture without compromising user experience.
Implement conditional access, security baselines, and automated remediation workflows.
Automation, AI & Reliability Engineering
Build automation, self‑healing, and self‑service capabilities-including AI‑powered intelligent assistance-to reduce friction and enhance operational efficiency.
Champion a proactive, data‑driven IT operations model, using telemetry and AI analytics to detect and resolve issues before they impact employees
What You'll Bring
Endpoint, Mobility & DEX Expertise
Proven experience delivering enterprise‑scale endpoint management across Windows and macOS (1,000+ endpoints).
Deep hands‑on knowledge of Intune, Jamf Pro, Apple Business Manager, provisioning, policy management, application deployment, and compliance frameworks.
Strong experience managing iOS/Android devices, including BYOD, MAM‑WE, app protection, and secure mobile enablement.
Experience with DEX monitoring platforms such as Nexthink, Lakeside, ControlUp, 1E, or Tanium-or a demonstrated passion for building this capability.
Automation, Scripting & System Management
Expertise with patching and software deployment platforms (Automox, SCCM, or similar).
Advanced scripting skills in PowerShell, Bash, and/or Python, enabling automation, consistency, and self‑healing endpoint behaviours.
Security & Network Foundations
Experience integrating endpoint platforms with CrowdStrike EDR, Netskope SASE/SSE, or equivalent.
Strong understanding of networking concepts-TCP/IP, DNS, DHCP, VLANs, firewalls, VPNs, Wi‑Fi, and enterprise network troubleshooting.
Working knowledge of AWS networking (VPCs, Transit Gateway) and cloud‑native infrastructure patterns.
Experience implementing zero‑trust frameworks and conditional access policies.
