Digital Analytics Specialist

Job Type:
Digital Workspace
Job reference:
8 days ago

Digital Analytics Manager

3-6 Months

Birmingham based but remote for now

Inside of IR35

Why BT?

We've always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world's first telecommunications company. At our heart we're a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed. Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport. Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So if you have the drive, optimism and resilience to help propel us forward we'll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that's you and what you're looking for, we'd love you to be part of our future.

Why Consumer/Digital

We're the largest telco in the industry worth over £10bn in revenue, with over 20k employees and 34m customers - this offers enormous opportunities for our people and to be No. 1 in the market. Our Consumer Unit exists of three household brands - EE, BT & Plusnet, from which collectively we generate more revenue than any other part of BT. This gives us more potential and scale than ever before and it's a phenomenal foundation to build from. All three brands are really important to our future strategy. BT, EE & Plusnet are unique and more valuable to us staying separate to make the most powerful imprint on the market. We've got something special and we want everyone to feel proud about working here and excited about where we're going and what we're going to do. It's a great time to be working in the new Consumer Digital Team. Our purpose is to drive digital thinking and expertise so that together we can create the best experiences that enhance our customers' lives. We offer you the opportunity to have a huge positive impact on Customer's lives: millions of customers engage with our BT and EE digital touch points every single day. And we have ambitious plans: we are investing hundreds of millions of pounds into digital with the aim of creating not just the best digital experience in the telco market but something that customers talk about as the best in the UK. And finally, we are transforming the way that we work: we believe in giving autonomous teams the mandate to focus on rapidly build, measuring and learning the best routes and techniques to creating customer value. Never has there been a more exciting or challenging time to be in Consumer Digital

Experience you would be expected to have

Adobe Analytics

SQL structure languages


Work with Voice of the customer tools, e.g. Medallia, OpinionLab

Work with Session Replay tools, e.g. SessionCam, Decibel Insight

If you feel you are suitable for this role please submit your CV in the first instance

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