Desktop Support Engineer

Milton Keynes
Job Type:
Enterprise Applications
Job reference:
16 days ago

Desktop Support Engineer

IR35 Status - PAYE Engagement only
Duration - 6 Months +
Start Date - ASAP
Location - Milton Keynes

The role for a Desktop Support Analyst is responsible for providing all employees including field-based staff with support for all Desktops, Laptops, iPhones, iPads and all associated client based applications.

They are also responsible for all audio and visual equipment in meeting rooms and ensuring that these are regularly checked and maintained. They will also be responsible for devices, printers etc.

Upgrading Laptops with Windows 10 and supporting the Laptop owner with technical issues.

Main Responsibilities:

  • Responsible for providing 2nd / 3rd line IT support to business colleagues with Citrix desktops, Laptops, printers etc.
  • Responsible for provisioning and supporting iPhones & iPads to business colleagues and resolving associated incidents and service requests.
  • Responsible for provisioning of Laptops/Desktops with Windows 10, configuring user profile, supporting business colleagues and initial handover.
  • Ensuring the IT is kept updated with all changes to hardware devices, correlate with a monthly export from Active Directory.
  • Ensuring incidents and requests from senior management are correctly logged and resolved as a priority with outstanding issues escalated.
  • Responsible for managing the Desktop Support incident queue, prioritising incidents accordingly and managing incidents according to priority and urgency.

If this sounds like you, please do not hesitate to apply now!

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