Desktop Engineer - (Windows, Mac OS, remote desktop) - Telford - 6 months
Our client, a market leading multi-national technology company are looking for a Desktop Engineer, to join them on a customer based project based in Telford. The assignment is an initial 3 month contract and can offer a competitive daily rate via Umbrella
Job Description:
The role will be a junior technical support engineer within APS working on the Client Account. Developing technical skills and working as part of a team in Telford to fault find and resolve technical issues. End user interaction and from time to time travelling to other sites to support the clients resources on the account. Supplying support on Windows 10, MacOS and O365 and developing knowledge to support on non-standard applications.
Key Responsibilities:
Fault identification and resolution of incidents / requests within contracted SLA targets
Identifying the impact of technical changes on operational service
Mobile solution support (Phones and Laptops)
Software implementation and hardware installation
PC Configuration
Assisting with Stores tasks when required
Developing and implementing service improvements
Creating and maintaining support documentation
When trained you will be expected to work on the Tech Table and assisting end users with technical issues
Technologies:
* Windows 10 and MacOS
* Microsoft Office 2016 O365
* TCP/IP, DNS, WINS based network principles
* Hardware - Desktops, Laptops and Printers
* VPN, SCCM
* Various software products, applications and services
* WiFi Access Points
* Meeting room technology - Touchscreen TV`s, OWL meeting room devices and Crestron Sound bars
Mandatory Skill:
Experienced support analyst. Knowledge of Windows 10 and MacOS. Good understanding of Microsoft Office 2016 and O365. Hardware Familiarity (Desktop, Laptop, Printers) experience of PC Hardware maintenance and infrastructure awareness.
Desirable Skills:
* MCSE Certification
* Understanding of Remote Control skills ( MSTeams, Remote Desktop, Skype)
* Knowledge of Assyst, ServiceNow Management tools
* Knowledge of Mobility Solutions (3G, Wireless)
* Active Directory Awareness
* Knowledge of basic network principles
* Knowledge of Apple devices (MacBooks and iPads)
Business Skills
Mandatory Skills
Customer focused in the delivery of service. Good customer facing skills with the ability to organise and manage your time effectively.
