Customer Service Coordinator

Location:
Chalfont St Giles
Job Type:
Contract
Industry:
Enterprise Applications
Job reference:
BBBH430834_1768323678
Posted:
about 17 hours ago

Customer Service Coordinator
£12.90 per hour PAYE
Pollards Wood, Chalfont St. Giles
18 Month Contract

Our client is currently searching for a Customer Service Coordinator to join their team at their Pollards Wood office in Chalfont St. Giles

Responsibilities:

  • Customer & Field Engineer Coordination
    • Serve as a central point of contact between healthcare professionals (e.g., radiographers, clinicians) and Field Service Engineers.
    • Manage service requests, schedule maintenance and repairs, and coordinate parts logistics.
    • Handle escalations and ensure timely, customer-focused resolutions.
  • Operational Support & Logistics
    • Support internal teams with tools, parts and transport logistics
    • Resolve courier and supply chain issues to maintain service continuity
    • Collaborate with global logistics and planning teams to optimise service delivery
  • Contract & Billing Execution
    • Administer service contracts and manage non-contract service activities
    • Ensure accurate billing, installed base (IB) management, cost debriefs, and supplier / customer onboarding
    • Manage purchase orders, payables and dispute resolution in alignment with compliance standards
  • Cross-Functional Collaboration
    • Partner with legal, tax and compliance teams to ensure regulatory alignment
    • Contribute to continuous improvement initiatives, ERP system enhancements and data integrity efforts
    • Support transformation projects that enhance operational efficiency and customer satisfaction

Qualifications & Requirements:

  • Experience in a high-volume, customer-centric environment.
  • Background in service coordination, logistics, billing, or contract administration.
  • Proficiency in Microsoft Excel and ERP systems (e.g., Oracle, SAP).
  • Strong communication, organizational, and analytical skills.
  • Proactive problem-solver with a continuous improvement mindset.
  • Strong stakeholder engagement and relationship-building capabilities.
  • Ability to adapt in a dynamic, regulated environment.
  • Experience in healthcare, med tech, or other regulated industries is advantageous.

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