Customer Service Advisor - Chester

Job Type:
Digital Workspace
Job reference:
22 days ago

Customer Service Advisor - Chester
Customer Service Advisor - Chester

The location of the role is Chester (3 days per week in the office, 2 days working from home).

The salary is £18,614 - £24,000.

The client is an iconic, multinational high-street retailer.

3 week shift rota - 2 weeks of 9-5pm, followed by 1 week 12-8pm. Must be open to working 1 weekend every 3 weeks.

Key accountabilities:

  • 2nd line support to customers - answering telephone calls and resolving queries related to online or furniture purchases
  • Liaise with the necessary departments/teams to resolve queries
  • Handle customer calls with empathy and in a professional manner

Key skills and experience:

  • Experience working in a contact centre ideal - or phone-based customer service experience
  • Complaints resolution
  • Problem solver
  • Patience
  • Tenacious
  • Care about the customer and their experience
  • Know when to step away and come back to a problem
  • Good team working
  • Resilient with customers and 3rdparties as the 3rd parties are in the same positions.
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