Customer Service Advisor

Job Type:
Job reference:
about 1 month ago

Customer Service Advisor

Reigate, Surrey - Hybrid remote working once trained (4-5 weeks comprehensive training)

Pay rate: £12.63 PAYE or £16.87 Umbrella per hour

6 Month initial contract

What you need to know about the role

Our Life Insurance Contact Team is an inbound phone-based team, dedicated to delivering and maintaining our award-winning service. We are the front line of the company, dealing directly with both customers and Financial Advisors by identifying their queries and taking the best course of action to service their needs. To do this, we adopt a 'first call resolution' method where we do our best to solve all the callers' queries upon first contact. We have opportunities for both part-time and full-time working hours.

As a member of the Contact Team, you will:

  • Speak directly with our customers to answer questions about their policies and resolve any queries they may have
  • Assist our Partners and Financial Advisors with the application journey
  • Represent our Life Insurance brand to the highest of standards by achieving personal performance targets that contribute to the overall team results
  • Be confident, enthusiastic and resilient at all times, doing what you can to help the team succeed
  • Be flexible, proactive and professional at all times
  • Work collaboratively as part of a diverse team
  • Be responsible for filtering and directing email, fax and postal correspondence between calls

We are looking for someone who:

  • Ideally has a strong background in phone-based service
  • Stands out in a positive way
  • Who wants to go the extra mile for themselves, their team and the business
  • Is a flexible, determined and passionate
  • Focused on delivering an exceptional service to our customers and Financial Advisors
  • Is reliable, adaptable and self-motivated
  • Performs well in a variety of environments
  • Someone who is spirited and can bounce back easily when faced with challenges

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