Contract Demand Lead
Rate: £322
Clearance Required: BPSS
Duration: 6 months
Location: Telford - 2 days on site - candidates need to be within travelling radius to Telford
***On site during the training period and then switching to a hybrid pattern of 2 days/week in office***
PMO type skillset or Service experience
Key Skills-Analysis, Stakeholder management, governance, financial insights, attention to detail, adapt to a fast-paced environment, deadline driven, planning, reporting, project support, detail-oriented, organised, and thrives on solving problems and passion for continuous improvement
This is a busy and fast-paced environment and operates to Service Level Agreements and with service penalties for missing contractual measures. Thus, the Contract Delivery Lead role is a pivotal role in bringing in work to the account within contractual measures.
What will you be doing?
- Owning the management of requests for costs, from the HMRC client, from receipt to response.
- Working closely with the relevant Capgemini portfolio team; the development teams; other specialists; and other CDL's to ensure we produce high quality responses in line with client deadlines.
- Ensuring a strong audit trail of data is captured from receipt of request to issue of response, to provide account and client MI; assure process compliance
- Ensuring appropriate quality standards and approvals are in place before a response is issued to the client
- Acting as a process SME for colleagues less familiar with the Demand Management process; helping resolve queries
- Working as part of a wider MU team focused on ensuring an excellent client experience.
What will you bring
- A pride in always delivering an excellent service and an understanding of delivering to SLA's
- Ability to work well with a variety of Capgemini colleagues e.g. delivery, finance, commercial
- Ability to multi-task, operate in a busy environment and meet deadlines (including SLA's)
- Attention to detail and ability to follow a specified process
- Flexibility to cover for CDL colleagues (as they will cover for you) and flexibility to - and by exception - work beyond 1730 to return a response on that working day
- Experience with using MS Office tools (such as SharePoint, Teams, Outlook, Word, Excel)
- Ideally you will have experience with running StandUp Meetings and using JIRA and JQL to oversee responses are on schedule to meet SLAs (but full training can be provided)
Skills Needed
- Communication (verbal, written)
- Planning (of self and of others)
- Attention to detail - especially during data capture tasks and assurance tasks
- MS Office tool competency
- Atlassian Jira
