Content Designer - Public Sector (GDS) experience essential

Location:
Telford
Job Type:
Contract
Industry:
Digital Workspace
Job reference:
BBBH134179_1614100615
Posted:
11 days ago

Content Designer - Public Sector (GDS) experience essential

Telford

6 Months

IR35 currently N/A, In scope from April 2021

Content Designers understand the web, technology and people and work with people across government to make government services and information simpler, clearer and faster for citizens and businesses. They will take complex language and processes and make them simple to understand, work with people who don't understand good web usability and scoping, commissioning, writing, editing and publishing digital content across all channels (web, mobile, social media).

Tasks include:

  • Collaborates primarily with UX/UI Designers and User Researchers to design written content for transactional services. Reports to Scrum Master, Product Lead and Digital Service Manager.
  • Take complex language and processes and make them simple to understand.
  • Develop content in such a way that it will encourage people who rarely go online to use the new services.
  • Collaborate with Product Manager, Digital Service Manager, Business Analysts and User Researchers to define the messages that the new service should convey.
  • Write high quality content for our business' new digital service that will encourage people to use them.
  • Take complex language and processes and make them simple to understand.
  • Develop content in such a way that it will encourage people who rarely go online to use the new services.
  • Collaborate with the Product Manager, Digital Service Manager, Business Analysts and User Researchers to define the messages that the new service should convey. Work with the Product Manager, Digital Service Manager, Business Analysts and User Researchers to refine the services in light of external factors such as changes to policy, legislation, technology or user requirements.
  • Build relationships and work effectively within an agile delivery model with colleagues and external providers, for example user researchers and business analysts.
  • Communicate credibly with a wide range of digital delivery disciplines and talent both internally and externally.
  • Build relationships and work effectively within an agile delivery model with colleagues and external providers, for example user researchers and business analysts.
  • Communicate credibly with a wide range of digital delivery disciplines and talent both internally and externally.
  • Leads on all aspects of content design. Tasks include:
  • Research of subject, Discussion with stakeholders and experts, Initial draft of content to fix with UX Design, collaborating with user-researchers to test customer understanding, Iterating content based on customer feedback. contributes to: the look and feel of the service design in collaboration with UX/UI designer, the customer journey through the service and between the service and static content.

Mandatory Business Skills:

  • Proven experience of working within the web, online and digital environment,
  • Experience in working with content management and publishing systems.
  • Proficient in writing markdown

Suitable candidates should submit their CV in the first instance.

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