Content Designer

Location:
London, Greater London, England
Job Type:
Contract
Industry:
Digital Workspace
Job reference:
DC231_1623926414
Posted:
about 1 month ago

Content Designer

Our client are looking for Content Design capability to work alongside in-house teams and suppliers. They will work with blended teams to deliver outcomes based on data and user needs. The contract will support capability gaps within the scope of User Experience and Design capability until end FY 21/22.

The Client need support to create new, and improve existing, transactions, products and services. Current services cut across a range of online and offline channels, often with complex supply chains and logistics, which are delivered by in-house teams, partners and suppliers working closely in partnership.

The contract will provide capability to support the user centred design of communication, content, information architecture, interactions, products, policy, operation and services. This contract will fill content design capability gaps within existing and new teams, supporting a range of projects from inception through to live and continuous improvement. This will be through the delivery of outcomes based on user needs and in line with government service standards.

Experience

  • Provide evidence of effective content strategy and design, creating content for digital and offline channels, from task-focused guidance to microcopy.
  • Provide evidence of designing effective content across a range of on-line and off-line channels for participants who are digitally excluded or have access needs.
  • Provide evidence of prioritising the understanding of user needs and behaviour to underpin and drive content design decisions.
  • Evidence of integrating content design with other disciplines; user research, service design, product, business analysis, data analytics, behavioural insight, clinical and policy, to deliver end-to-end digital services in challenging circumstances.
  • Provide evidence of prioritising the understanding of user needs and behaviour to underpin and drive content design decisions.
  • Provide evidence of designing content through an iterative, user-centered approach informed by user research and data analytics.
  • Provide evidence of designing content that meets the Web Content Accessibility Guidelines (WCAG) 2.1.
  • Experience of working in partnership with both in-house teams and other suppliers to achieve a shared outcome.

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