Remote based / Reigate
3 months with the view to extend
£225 per day via umbrella
My client are looking to recruit a Complaint Handler on an initial 3 month contract which will potentially be extended to 6 months. Previous complaint or dispute handling and investigation experience within a regulated, financial services environment is essential.
This is a customer focused team, and you will be responsible for investigating and resolving complaints across the business in line with processes and the FCA handbook.
- Must have an excellent and recent working knowledge of the FCA handbook, DISP rules, FOS role.
- Excellent stakeholder management skills.
- Excellent communication skills, particularly with complaint responses. You will be required to speak to complainants.
- Excellent communication skills required, both written and verbal.