Complaint Handler

Job Type:
Job reference:
8 months ago

Complaint Handler
Remote based / Reigate
3 months with the view to extend
£225 per day via umbrella

My client are looking to recruit a Complaint Handler on an initial 3 month contract which will potentially be extended to 6 months. Previous complaint or dispute handling and investigation experience within a regulated, financial services environment is essential.

This is a customer focused team, and you will be responsible for investigating and resolving complaints across the business in line with processes and the FCA handbook.

Key Skills:

  • Must have an excellent and recent working knowledge of the FCA handbook, DISP rules, FOS role.
  • Excellent stakeholder management skills.
  • Excellent communication skills, particularly with complaint responses. You will be required to speak to complainants.
  • Excellent communication skills required, both written and verbal.
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