Call Centre Advisor

Southport, Sefton, England
Job Type:
Job reference:
19 days ago

Call Centre Advisor - Outbound - Business to Business

Location: WFH, Southport, Merseyside

Salary of £17330
Bonus scheme £469.00 per month OTE

Working hours - Monday to Friday. Monday - Friday - 9-5


Babcock is one of the UK's largest training providers offering government funded Apprenticeships and providing work-based learning in a number of industries.

As a Call Centre Advisor we are looking for an individual who is passionate about delivering exceptional customer service whilst meeting agreed targets through gaining interest in Apprenticeship programmes - a key government focus. As this role is phone based, you will need to be an excellent communicator. This provides a great opportunity for someone looking to enhance their sales skills further. Your day to day responsibilities will include:


  • Work towards daily, weekly and monthly targets, seeking to achieve and exceed individual and team targets to generate interest in Apprenticeship programmes across sites classed as - National Accounts, Account Management or New Business through outbound calls as well as issuing letters and promotional materials to interested employers with timetabled follow up calls
  • Ensure compliance to Contact Centre procedures and processes
  • Ensure excellent customer service provision through quality KPIs
  • Having an excellent understanding of the products in order to provide customers with a knowledgeable service.

For the position of Call Centre Advisor we are looking for the following experience:

  • Previous experience in a customer focused sales environment preferred but not essential
  • Ideally phone based customer and/or business to business experience
  • Excellent communication skills
  • Proven ability to meet individual sales and quality KPIs
  • A positive 'can-do' approach
  • An Organised approach to daily activities
  • Ability to be creative in thought processes
  • Works well as a team member
  • Self motivation as working from home

Salary & Benefits

Salary of £17330
Bonus scheme £469.00 per month OTE

No weekend or evening work
25 days holiday plus Bank Holidays
Contributory company pension scheme
Flexible benefits available

The Company

Babcock is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Application Information:

Please apply using the button below. Please include a detailed CV and a Covering Letter with your application.

Due to the high level of response we normally receive, if you have not heard from us within 6 weeks please assume you have been unsuccessful on this occasion.

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