Business Support Manager
Reading
6-month contract
£510.00 per day Umbrella
Description
Our client is a Global Pharmacutical and biotechnology company and they are seeking a Business Support Manager to join our global clinical operations team. This role will focus on enabling efficient study start-up, monitoring, clinical trial management, and electronic Trial Master File activities, ensuring maximum end-user and external customer satisfaction.
Key Responsibilities:
- Participate in cross-functional global project teams, providing expertise and compiling user requirements for system development.
- Develop expert knowledge of relevant applications and advise on optimalutilization:
- Recommend business rules and system policies/procedures.
- Coordinate and perform administration tasks for key tools.
- Conduct User Acceptance Testing (UAT) and system validation.
- Manage quality checks and housekeeping activities.
- Develop system training and support events.
- Collaborate with process experts to define feature roadmaps.
- Analyse reporting options to support operational plan compliance.
- Troubleshoot escalated system issues.
- Identify opportunities for application improvements.
Key Skills:
- Strong project management capabilities.
- Broad understanding of global clinical operations processes and ability to translate these into integrated IT solutions.
- Flexibility to adapt to changing business needs and priorities.
- Effective technical and analytical skills to propose innovative solutions.
- Ability to collaborate within a multi-cultural, global, matrix organization.
- Leadership in cross-functional projects with global impact.
- Strong written and verbal English communication skills.
Desired Skills:
- Knowledge of Veeva Vault Clinical
