Business Analyst - Pensions / Financial Services - inside ir35
Can be based UK wide with a hybrid home / local office model - 18 months role duration.
Agile, Customer Journey, Process Mapping, User Story Development, Service Design are all the main facets of the role.
Working on one of the largest programmes in the Pensions space the work will cover all areas of the Pensions and Claims cycle.
You will work in close collaboration with CX designers, Insight Analysts, Communications Specialists, Technical Experts to develop an end to end set of documents that will be the basis of the Service Design
Your day-to-day responsibilities include:
* Support the planning and creation of all outputs from all Design Cycles.
* Report on your own progress and raise concerns or blockers to ensure working at pace, accountable for highlighting impediments to achieving any of your own Sprint goals/deliverables
* Create documentation from the design activities to support the JST.
o Level 3 & 4 process maps
o User stories
o User Manual/Training material
* Participate in creation of customer journeys
* Create technical requirements to facilitate the build of these outputs
* Attendance at all daily scrums, sprint planning, sprint demo and retrospective meetings
* Highlight and regularly feed into any lessons learned from the design cycles or the wider programme. Continually looking for improvement opportunities in the way we are working.
* Contribute to project management activities to such as schedule, issues, risks, and quality
* Create working documents that will build all operational processes and support any training material.
* Use collaboration tools like Jira for capturing and tracking all requirements
