Job Title: Business Analyst (Product Focused)
Max Rate: £500p/d via Umbrella
Clearance Required: BPSS
Duration: 6 months
Location: Telford with 2 days/week in office
Job Description:
We are looking for a confident and curious Business Analyst with a strong product mindset to work in the Digital Forms space. This gives the role wide exposure to policy, operations, digital delivery and platforms.
This is not a traditional Scrum BA role. There is minimal writing of user stories and no rigid delivery framework. Instead, you will operate in a fast paced, change heavy environment, helping teams and stakeholders prioritise the right work, make sound decisions under pressure, and deliver value at speed.
You will work as part of a senior, collaborative team, expected to operate with autonomy, confidence and judgement. Ways of working are Kanban led, lightweight and adaptive, and priorities will change frequently.
What you will do:
* Shape and prioritise change.
* Act as a product focused BA, helping assess competing demands across policy, operations, delivery and user needs.
* Support prioritisation where priorities conflict and information is incomplete.
* Provide early analysis, options and recommendations to enable fast decision making.
* Help teams and stakeholders understand trade offs, risk and value.
Improve visibility of the Forms landscape.
* Support the team in documenting and communicating what Digital Forms does, primarily for internal users.
* Improve the clarity, consistency and usefulness of information published on the team External SharePoint.
* Create and curate content, migrating material from Confluence and shared drives.
* Ensure information meets real user needs and supports decision making.
* Help introduce more dynamic and timely updates rather than static documentation.
* Support a self organising team.
* Help maintain healthy Kanban flow and prioritization.
* Support effective stand ups, playbacks and retrospectives.
* Improve refinement and early thinking practices.
* Act as a calm, structured presence when priorities are contested or unclear.
* Additional things that might crop up.
* Early analysis on digital form journeys under consideration.
* Improving team ways of working alongside Service Design.
* Understanding and improving internal user needs with User Research and Service Design.
What we are looking for:
* You will be well suited to this role if you:
Have experience operating as a product focused BA or BA PO hybrid.
* Are comfortable working at pace with changing priorities and pressure.
* Can influence, challenge and align stakeholders with competing needs.
* Apply agile and GDS principles pragmatically rather than rigidly.
* Focus on outcomes, value and decision making rather than documentation for its own sake.
* Are confident working across multiple streams of work at the same time.
Skills and experience:
* Strong judgement, decision making and conflict management skills.
* Experience in ruthless prioritisation and decision making.
* Ability to translate user, policy and operational needs into viable digital solutions.
* Strong analytical and systems thinking skills.
* Clear communication with both technical and non-technical audiences.
* Experience working in large scale or multi project environments.
* Familiarity with digital service design and GDS standards.
What success looks like in 6 months:
* Shown you can operate autonomously while strengthening team collaboration.
* Demonstrated confident judgement in balancing speed, risk and value.
* Built strong, trusted relationships across the Forms team and key stakeholder groups.
* Delivered meaningful insights that influence decisions on what work is prioritised or deprioritized.
* Improved the clarity and usefulness of Forms landscape information for internal users.
* Helped the team operate more effectively through better prioritisation, refinement and flow.
