Bilingual IT Service Desk Agent (German & English)
Bilingual IT Service Desk Agent (German & English) is required by a global Intelligence and National Security, Science and Technology organisation who are looking for a Bilingual IT Service Desk Agent (German & English) to join them on a permanent basis in their Farnborough office.
As the IT Service Desk Agent, you will be providing support to German and English customers, providing support on all IT-supported software and hardware and mobile communications. Responsible for the management, order and distribution of software, hardware and mobile devices and also for ensuring a high level of customer service for service requests. Requests will be received via phone, email or in person.
What's in it for the Bilingual IT Service Desk Agent (German & English)?
- Working for a recognised company with an excellent reputation
- Excellent benefits package including contributory pension, Life Cover, income protection and much more
- Excellent Salary
- Working in a company who invest in their team (including certifications & subscriptions)
- Excellent Career Development opportunities
- You will be working within industry leading teams and people
Essential Skills for the Bilingual IT Service Desk Agent (German & English):
- Eligible for SC clearance
- Fluent in German and English, to a technical level
- Previous experience of working in a busy German speaking Service Desk environment
- Hold or be working towards CompTIA A+ qualification
- Support experience of Win 10 & iOS Operating Systems, Office 365 and Microsoft Office 2016
- Experience of working to defined service levels
- Strong customer service skills both via telephone and face to face
- IT knowledge
- Knowledge of ITIL
Desirable Skills for the Bilingual IT Service Desk Agent (German & English):
- Knowledge of Active Directory
- Understand Networking
- ITIL Foundation V4 certification
If you have the essential skills, keen to work as an Bilingual IT Service Desk Agent (German & English) and wanting to work for a company who invest in their technology and staff, then please apply via the link.
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