Bilingual IT Service Desk Agent (German & English)

Location:
Farnborough
Job Type:
Permanent
Industry:
Cloud & Infrastructure
Job reference:
BBBH134077_1615736953
Posted:
about 1 month ago

Bilingual IT Service Desk Agent (German & English)


Bilingual IT Service Desk Agent (German & English) is required by a global Intelligence and National Security, Science and Technology organisation who are looking for a Bilingual IT Service Desk Agent (German & English) to join them on a permanent basis in their Farnborough office.


As the IT Service Desk Agent, you will be providing support to German and English customers, providing support on all IT-supported software and hardware and mobile communications. Responsible for the management, order and distribution of software, hardware and mobile devices and also for ensuring a high level of customer service for service requests. Requests will be received via phone, email or in person.


What's in it for the Bilingual IT Service Desk Agent (German & English)?

  • Working for a recognised company with an excellent reputation
  • Excellent benefits package including contributory pension, Life Cover, income protection and much more
  • Excellent Salary
  • Working in a company who invest in their team (including certifications & subscriptions)
  • Excellent Career Development opportunities
  • You will be working within industry leading teams and people


Essential Skills for the Bilingual IT Service Desk Agent (German & English):

  • Eligible for SC clearance
  • Fluent in German and English, to a technical level
  • Previous experience of working in a busy German speaking Service Desk environment
  • Hold or be working towards CompTIA A+ qualification
  • Support experience of Win 10 & iOS Operating Systems, Office 365 and Microsoft Office 2016
  • Experience of working to defined service levels
  • Strong customer service skills both via telephone and face to face
  • IT knowledge
  • Knowledge of ITIL



Desirable Skills for the Bilingual IT Service Desk Agent (German & English):

  • Knowledge of Active Directory
  • Understand Networking
  • ITIL Foundation V4 certification



If you have the essential skills, keen to work as an Bilingual IT Service Desk Agent (German & English) and wanting to work for a company who invest in their technology and staff, then please apply via the link.

IND_PERM_HIGH

Back job search
Back to Search Results