Power BI Support Engineer | Azure | Power BI | Tableau | Excel | SQL
Join an Azure Centre of Excellence
My clients goal is to facilitate and accelerate the consumption of Microsoft BI technologies into the core operations of enterprises. We work at the forefront of innovation, ensuring smooth operation and optimization of BI solutions for a diverse range of client needs
As a Technical Support Engineer, you deliver unique value by collaboratively and reactively solving customer problems. You will be part of a team responsible for providing outstanding technical support experience to our business customers.
You will be given the opportunity to become a subject matter expert in one or more areas and receive guidance and mentorship from your colleagues.
CONTRACT DETAILS:
* Location: Fully Remote
* Duration: 18-month contract
* Start Date: ASAP
RESPONSIBILITIES:
* Ownership of the Customer Support Experience
* Working closely with a broad range of global customers, including a significant portion of FTSE 100 companies.
* Resolution of High-Impact Technical Challenges, ensuring a good customer experience with Azure products and services.
* Multi-Channel Customer Communication.
* Identify and report software bugs and customer suggestions.
* Assist in the development of the product.
REQUIREMENTS:
- Demonstrated ability to conduct thorough troubleshooting and debugging, and to solve complex problems. Track record in technical support.
- Communication and senior stakeholder engagement skills, underpinned by an ability to communicate technical concepts to non-technical, senior business users with ease.
- Proficiency with Microsoft Power BI (Desktop application and the Service, and Gateway)
- Underlying awareness of SQL Server
- Basic network troubleshooting skills.
If you're interested in this special opportunity, send us your C.V so we can learn more about you.
