Applications Support Engineer - Nottingham - Hybrid
£40,000pa to £43,000pa + Excellent Benefits
2nd Line Applications Engineer requirements with Legal Documentation Management, Billing and Accounting Software experience, File Site, Email Management Software, SQL Server, IT Service Desk, Service Now / Support Desk Applications, Win 10/11, O365 / M365, Azure and Windows Servers Infrastructures.
Software Applications such as iManage, Aderant and/or BigHand expertise will be highly desirable.
Nottingham, East Midlands.
This Experis IT client are a renowned UK Top 3 legal services group with a 1,000+ employees across 16 offices, who support more than 6,000+ active clients, ranging from FTSE 100 companies to private individuals across the UK.
Your key responsibilities will involve:
- Technical resolution of IT application-related incidents through and via Service Desk escalations.
- Managing Applications queries using the IT ticketing system (ServiceNow) and ensuring comprehensive database of queries and resolutions is kept up to date and made available across the team via a knowledge base.
- Work collaboratively with other IT / Infrastructure Teams for upgrades, fixes and patches.
- Define appropriate application maintenance, support and incident management processes and procedures
- Provide timely communication to users on the status of their application requests and incidents.
- Liaise with IT suppliers and vendors to ensure IT application-related incidents are resolved quickly
- Producing, maintaining and updating technical documents and procedures
- Pro-actively identifying and resolving application issues and recommending improvements/changes
- Defining and executing on application routine maintenance plans
- Undertake IT problem diagnosis, implementing problem resolution or prevention measures as appropriate and publishing known fixes to the IT Knowledge base.
- Monitor the availability, performance and throughput of supported IT applications.
- Prioritise and schedule assigned application support activities and tasks within the team.
- Maintain IT application support technical documentation within the IT Knowledge base.
- Making recommendations for enhancements and changes to applications where applicable.
- Ensure capacity, availability, security and service support requirements are considered in all IT applications
- Implement, test and monitor required IT application changes in line with change implementation plans.
What you'll have in your locker:
- Excellent Microsoft Technology analysis, troubleshooting and resolution skills.
- Previous experience of Helpdesk Support inc. ServiceNow, Win 10/11, SQL, O365/M365, Azure
- Legal Documentation Management, Billing and Accounting Software experience
- Experience providing technical and configurational support for applications.
- ITIL and/or an IT/ Technology-based qualification - HND or above
- Experience supporting professional service applications and associated case management workflows.
- Working knowledge of SQL including data mining and analysing back-end logs is desirable.
Knowledge of Document Management Systems is highly desirable although training will be given
Call Experis IT ASAP to find out more about this role
