Application Support Analyst

Job Type:
Enterprise Applications
Job reference:
15 days ago

Application Support Analyst

An Application Support Analyst is required to join a company who are responsible for protecting workplace pensions in the UK. The Application Support Analyst will join a a fantastic office located in the heart of Brighton that is a short distance from the train station, shops and the sea. You will provide professional and responsive support for off-the-shelf and bespoke software to agreed SLAs, facilitating end to end Incident and Problem resolution. With a specific focus on SharePoint and Microsoft Dynamics 365 user support. This is an excellent opening for an experienced Application Support Analyst to join a company who support their people to reach their full potential with training, secondment and development opportunities.

The successful Application Support Analyst's responsibilities include;

  • Manage Incidents and Problems for company applications, keeping customers informed of progress and managing internal and external suppliers
  • Provide triage for application-based faults, bugs and user queries, resolving or escalating as required
  • Provide fit for purpose and knowledgeable advice to customers
  • Carry out light database administration.

Interested applicants will have the following experience:

  • Experience of supporting a range of COTS and bespoke applications
  • Strong customer service skills
  • Strong analytical and problem solving ability
  • Able to build and maintain strong working relationships
  • Light touch understanding of SQL scripts and .Net development code

For further information please send your CV now or call Carys Jones on 0161 924 3671.

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