2nd line support engineer

Location:
London
Job Type:
Contract
Industry:
Digital Workspace
Job reference:
BBBH434627_1773176275
Posted:
about 2 hours ago

Desktop Support Engineer / VIP Support Analyst

📍 South West London - Onsite
📅 Contract Role
💻 Desktop Support | VIP Support | End User Support

Overview

We are currently seeking an experienced Desktop Support Engineer / End User Support Analyst to join a global organisation based in South West London. This role will involve providing onsite 2nd Line Desktop Support and VIP End User Support within a fast-paced corporate environment.

The successful candidate will act as a key point of contact for end users, providing technical support across Windows, Microsoft 365, mobile devices and corporate IT systems, ensuring a high level of service for both standard users and senior stakeholders.

This is a highly customer-facing role, requiring excellent communication skills and the ability to deliver professional support within a busy office environment.

Key Responsibilities

  • Provide 2nd Line Desktop Support for end users within the organisation

  • Deliver VIP / Executive support for senior stakeholders and leadership teams

  • Troubleshoot hardware and software issues across Windows and Mac environments

  • Support Microsoft 365 applications, including Outlook, Teams and SharePoint

  • Manage device builds, upgrades and deployments for desktops and laptops

  • Configure and support mobile devices (iOS / Android)

  • Troubleshoot connectivity issues including WiFi, LAN and VPN

  • Support peripheral devices including printers and scanners

  • Maintain accurate service documentation and incident records

  • Escalate complex technical issues to internal teams when required

  • Build strong working relationships with users across the business

Technical Skills Required

  • Windows 10 / Windows 11 troubleshooting

  • Microsoft 365 (Outlook, Teams, SharePoint)

  • Desktop / Laptop deployment and support

  • Active Directory user administration

  • Mobile device support (iOS / Android)

  • Basic networking knowledge (LAN, WAN, TCP/IP, WiFi)

  • Printer and peripheral device support

Experience Required

  • Minimum 5+ years' experience in an onsite IT Support / Desktop Support role

  • Experience providing VIP / Executive user support

  • Strong experience supporting Windows desktop environments

  • Experience supporting Microsoft 365 applications

  • Experience working in a corporate onsite support environment

Soft Skills

  • Excellent communication and customer service skills

  • Ability to support senior stakeholders and VIP users

  • Strong troubleshooting and problem-solving abilities

  • Ability to work effectively within a team environment

  • Ability to adapt quickly to new technologies and tools

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