2nd Line Support

Location:
London, Greater London, England
Job Type:
Contract
Industry:
Cloud & Infrastructure
Job reference:
BBBH144030_1631174793
Posted:
19 days ago

2nd Line Support Analyst - Contact - London

We are currently looking for a 2nd Line Support Analyst to join an exciting software company on a 6 month basis in London.

As a 2nd line support analyst you will help in providing our customers with quality service, focusing on consistent and efficient support with all of the available technologies and procedures.

Responsibilities include:

  • Serve as a first point of contact for customer seeking technical assistance over the official channels of communication
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by the customers
  • Direct unresolved issues to the next level of support personnel
  • Handling and assisting with support for both Software and Hardware related matters globally
  • And more

Requirements:

  • Minimum 1-2 years relevant work experience as a helpdesk technician or other customer support roles
  • Technical Knowledge - good understanding of computer systems, mobile devices and other tech products
  • Comfort with Technology - Demonstrated ability to research solutions and translate them into resolutions based on troubleshooting and investigation
  • Problem solving attitude and customer oriented

If you are interested in the above role, please apply!

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