1st Line Support

Location:
Burton-on-Trent
Job Type:
Contract
Industry:
Cloud & Infrastructure
Job reference:
BBBH225474_1711021555
Posted:
24 days ago

Responsibilities:

  1. Reset passwords for user accounts in Active Directory.
  2. Provide general troubleshooting support for Microsoft products, including Windows 10 and 11, as well as Office 365 applications.
  3. Assist in diagnosing and resolving hardware issues with laptops, desktops, and phones.
  4. Utilise the ServiceDesk ticketing system to log, track, and resolve user-reported issues.

Requirements:

  • Proficiency ...

Responsibilities:

  1. Reset passwords for user accounts in Active Directory.
  2. Provide general troubleshooting support for Microsoft products, including Windows 10 and 11, as well as Office 365 applications.
  3. Assist in diagnosing and resolving hardware issues with laptops, desktops, and phones.
  4. Utilise the ServiceDesk ticketing system to log, track, and resolve user-reported issues.

Requirements:

  • Proficiency in Microsoft technologies and platforms.
  • Demonstrated experience with Active Directory password resets and user account management.
  • Strong troubleshooting skills with Microsoft Windows operating systems and Office 365 applications.
  • Ability to diagnose and address hardware issues with laptops, desktops, and phones.
  • Familiarity with ServiceDesk ticketing systems preferred.

Note: Prior experience in a similar role is highly desirable.

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