Responsibilities:
- Reset passwords for user accounts in Active Directory.
- Provide general troubleshooting support for Microsoft products, including Windows 10 and 11, as well as Office 365 applications.
- Assist in diagnosing and resolving hardware issues with laptops, desktops, and phones.
- Utilise the ServiceDesk ticketing system to log, track, and resolve user-reported issues.
Requirements:
- Proficiency ...
Responsibilities:
- Reset passwords for user accounts in Active Directory.
- Provide general troubleshooting support for Microsoft products, including Windows 10 and 11, as well as Office 365 applications.
- Assist in diagnosing and resolving hardware issues with laptops, desktops, and phones.
- Utilise the ServiceDesk ticketing system to log, track, and resolve user-reported issues.
Requirements:
- Proficiency in Microsoft technologies and platforms.
- Demonstrated experience with Active Directory password resets and user account management.
- Strong troubleshooting skills with Microsoft Windows operating systems and Office 365 applications.
- Ability to diagnose and address hardware issues with laptops, desktops, and phones.
- Familiarity with ServiceDesk ticketing systems preferred.
Note: Prior experience in a similar role is highly desirable.
