1st Line Support Engineer
Aberdeen
Up to £28k DOE
Our client, a leading MSP, enhances efficiency, reduces costs, minimizes downtime, and boosts performance through proactive, flexible support plans. Recognized as one of the top 25 Best Small Companies the UK by Best Companies, they are also a Microsoft Solutions Partner and hold an Investors in People Gold accreditation.
Currently looking for a 1st Line Support Engineer, you will manage and resolve customer technical issues and improve services through effective Problem Management. This role is based in the Aberdeen area, and is 1 day onsite and 4 days remote.
Beneficial Experience would include:
- Preferable MSP background
- Experience with ITIL framework in a service desk role
- Proficiency in Microsoft Windows Server (2016-2022), Microsoft 365 support, Active Directory management, Windows 10/11 OS, Apple OS, and Microsoft Office Suite
- Familiarity with backup technologies (DATTO, Acronis), laptop/desktop, and thin client support
Skills:
- Highly motivated, can-do attitude, attention to detail, excellent communication, client service skills, ability to work under pressure, flexibility, and good telephone etiquette
Responsibilities:
- Provide customer-focused service, manage tickets, classify calls, offer first-line support, liaise with third-party suppliers, and monitor incidents, requests, and problems.
