Underwriter Contact Support - Reigate / fully remote

Job Type:
Job reference:
27 days ago

Underwriter Contact Support - Reigate / fully remote

3 Month contract
Pay rate £225 per day via Umbrella inside IR35
Remote working
Required to work Monday to Friday 7 hours a day covering the hours between 8.30am-6.30pm

What you need to know:

  • To assess policy applications and make underwriting decisions within the guidelines and underwriting philosophy of business
  • Product range: Life, Critical Illness, Income Protection, TPD, Business Protection and Waiver of Premium
  • A key requirement of the job role is to provide fair and balanced underwriting decisions using the appropriate amount of evidence necessary. The business will be judged by intermediaries and customers on the speed and quality of the underwriting decisions.
  • The jobholder will be in daily contact with customers, intermediaries and service providers both in writing and on the telephone. The telephone helplines will eventually be available from 8am to 8pm and therefore some flexibility of working hours may be required

What we expect from you:

  • Manage Individual protection underwriting cases across a range of products on a daily basis within service standards
  • Assessment of new policy applications in line with the business' underwriting philosophy and policy terms and conditions
  • Communicate with customers, clients, doctors, service providers, intermediaries, reinsurers and FOS as necessary to
  • Obtain further information in relation to applications or pre-sales enquiries
  • Explain underwriting requirements and decisions
  • Resolve decision challenges and complaints
  • Build and maintain relationships with intermediaries and service providers,
  • Contribute ideas for the continuous improvement of the underwriting process within the business to ensure that it remains innovative and forward thinking - constantly challenge the status quotes
  • Work closely with other areas within business (for example Sales, Individual Claims, Underwriting Strategy, Actuarial, Client Services) to develop a thorough understanding of the business and contribute to "best practice" overall.
  • Provide training, coaching, support and advice to more junior members of the team and Customer Services. This may be either on an ad hoc or more formal basis depending on the individual requirements.
  • Support the complaints team with resolving and communicating complaints outcomes

Desired Experience and Knowledge:

  • Excellent Communication Skills, written and verbal
  • Confident IT skills
  • Customer Service background preferably obtained in insurance or financial services
  • Self motivated with experience of remote working
  • Available for shift patterns covering 830am - 6pm, 35hpw, 5 days a week
  • Some medical knowledge would be advantageous but not essential
  • Fully committed for the period of the contract
  • Must have access to reliable broadband - all other equipment will be provided
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