Test Delivery Manager

Job Type:
Digital Workspace
Job reference:
about 1 month ago

Job Title: Test Delivery Manager

Role Summary
Quality Engineering Group (QEG) is a centralised Quality function within the Shared Technology that provides testing governance, standard, policy, guidelines, drive quality improvements and consulting support to the entire organisation. As a key member of the QEG group, your role is to act as Testing Delivery Manager for the allocated Line of Business (LoB) to deliver end-to-end quality solutions provided by the QEG group.

Key Responsibilities and Accountabilities

  • End-to-end delivery management of the Quality and improvements for the LoB.
  • Review/update the Division Test Strategy, Process, and Best Practices for the LoB
  • Implement organisation-wide governance to LoB including but not limited to: Testing Standard, Quality Metrics, Patch Testing Approach, Testing of Release Management, Automation, Performance Testing, etc.
  • Act as QEG consultant to support and promote quality best practices and innovations
  • Conduct quality assessments and identify testing opportunities for continuous improvement to deliver end-to-end testing solutions with tangible outcomes
  • Effective Stakeholder and Communication skills to drive various initiatives and improvement programs
  • Work collaboratively with the QEG Quality Service Lead and with other members of QEG to improve the QEG service offering and provide the best services to the LoB
  • Ability to conduct workshops and lead critical sessions with Quality Engineering, Development, Business, Product Owners, Application Owners, Technology Leadership and CIOs
  • Ability to present complex ideas to senior technology leaders of the organisation
  • Propose and analyse metrics, design quality dashboard for management and delivery teams
  • Deliver supporting assets, e.g., procedures, guidelines, templates, maturity matrix
  • Coordinate internal or external partners to collaborate on the items above and drive for result

Essential Technical Skills

  • Extensive Testing experience in delivering large and complex transformation testing engagements
  • Extensive Test Management experience in all phases, types and levels of testing including production support and continuous monitoring
  • Extensive experience in entire SDLC, Agile and CI/CD phases
  • Experience in maturity assessment and continuous improvement
  • Stakeholder and Communication Management
  • Self-starter and ability to lead, manage and deliver engagements independently

Essential Experience:

  • Minimum 8 years of Test Management/Quality Management Experience in managing the end-to-end testing of all phases, levels and types of testing including production support and continuous monitoring
  • Experience in full Software Development Lifecycle (Agile, CI/CD, DevOps)
  • Experience in the development of testing processes and approaches
  • Experience in designing and ensuring overall integrity of the testing strategy
  • Experience in designing and developing test plans, scripts, tools using the detailed business requirements document provided by the business analysts.
  • Should be able to establish and maintain working relationships across the technology organization.
  • Participate in and support process improvement initiatives. Promote the use of knowledge management processes and tools
  • Share/leverage successful products, processes and best practices across the technology organization
  • Experience in providing consulting and must have maturity assessments experience
  • Contribute to continuous improvement by leveraging quality improvement
  • Refine and enhance technology methodologies and standards
  • Experience in Cloud Implementation or on-premise to Cloud migration projects.


  • Bachelor's Degree or higher in Software Engineering, Computer Science, Electronic Engineering, or any related fields.

Preferred -

  • ISTQB Test Manager and Agile related certification

Other requirements:

  • Strong communication, interpersonal and coaching skills
  • Desire to extend the knowledge base and good learning ability
  • Proactive, patient, and responsible
  • Innovative mentality
  • Manage stakeholder relationships at all levels
  • Be capable of presenting at the management level as well as to technical teams
  • Have a sales capability for winning work within the organization

Nice to have

  • Experience in coaching for scaled Agile (e.g., SAFe) and DevOps
  • Experience in process standardization and automation
  • Project management experience
  • Change Management capability
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