Service Transition Manager
Location: Remote UK
Duration: 7 Months
Service Transition experience
- Experience of large and complex Service Transition projects, ideally in financial institutions
- Planned and managed service changes efficiently and effectively, meeting tight deadlines
- Facilitate meetings and conversations between the technical teams and the business stakeholders and reps
Business Change
- Manage key stakeholders through the business change
- Navigate through risks and issues, providing solutions with positive outcomes
- Set correct expectations on the performance and use of the new tool
Incident or Service Management background - We're reviewing and overhauling Incident communications across a large organisation, so understanding IT Service Management is important
Process design and business analysis
- The individuals will be looking at existing processes and fixing them...
- ...or in the absence of processes, putting them in place
- The aim is to create a formal comms and escalation framework, with clear roles and responsibilities, updated process documentation, handoffs, interlocks, boundaries, etc
Stakeholder management and influencing
- Because we'll need to get people to change what they do, when they probably won't want to
- The changes we make need to be as common as possible ... across multiple businesses, in every region around the globe
- And some of the people who'll need persuading are senior level (CIO-minus-2 and minus-3)
Experience of ServiceNow is beneficial but not essential
- We're switching to SN, so what we build needs to align to that tool
- But none of the activity above is on the SN platform, it's all about process design, documentation and training
