Service Transition Manager

Job Type:
Enterprise Applications
Job reference:
18 days ago

Service Transition Manager

Location: Remote UK

Duration: 7 Months

Service Transition experience

  • Experience of large and complex Service Transition projects, ideally in financial institutions
  • Planned and managed service changes efficiently and effectively, meeting tight deadlines
  • Facilitate meetings and conversations between the technical teams and the business stakeholders and reps

Business Change

  • Manage key stakeholders through the business change
  • Navigate through risks and issues, providing solutions with positive outcomes
  • Set correct expectations on the performance and use of the new tool

Incident or Service Management background - We're reviewing and overhauling Incident communications across a large organisation, so understanding IT Service Management is important

Process design and business analysis

  • The individuals will be looking at existing processes and fixing them...
  • ...or in the absence of processes, putting them in place
  • The aim is to create a formal comms and escalation framework, with clear roles and responsibilities, updated process documentation, handoffs, interlocks, boundaries, etc

Stakeholder management and influencing

  • Because we'll need to get people to change what they do, when they probably won't want to
  • The changes we make need to be as common as possible ... across multiple businesses, in every region around the globe
  • And some of the people who'll need persuading are senior level (CIO-minus-2 and minus-3)

Experience of ServiceNow is beneficial but not essential

  • We're switching to SN, so what we build needs to align to that tool
  • But none of the activity above is on the SN platform, it's all about process design, documentation and training
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