Role Title: Service Manager
Location: Sheffield
Duration: 31/12/2025

Rate: £250 per day - PAYE via Umbrella only

Responsibilities:

Responsible for improving system availability, latency, performance, efficiency, change management, monitoring, emergency response
Participate in production deployment & configuration of the application as needed.
Proactively participate in resolving the issue before they impact production / client
Work in 24*7 support model (on rotation basis)
Manage and coordinate across teams during production activities & issue resolution.
Identify the system improvement opportunities based on tracking product support requests or repetitive issues and makes recommendations to development and engineering on potential solutions.
Possess/upskill knowledge of banking domain including but not limited to Cards, Payments, Lending and Onboarding.
Coordinate with Engg / QA team to get permanent fix identified / deployed for reoccurring issues.
Encourage building database of known issue & their troubleshooting steps.
Conduct post-incident reviews

Minimum Qualifications:

Must have experience on cloud (preferably Google Cloud Platform), Kubernetes.
Must have worked on micro-services architecture, implementation & deployments.
Must have understanding (good if Hands-on) on DevOps, Jenkins, CI/CD.
Should have working knowledge on Nexus3, GitHub, JIRA, Mule, APM tools
Strong communication and interpersonal skills
Command over distributed applications/enterprise applications and possesses good knowledge on GCP, API/Micro services
Possess/upskill knowledge of banking domain including but not limited to Cards, Payments, Lending and On-boarding

Preferred Qualifications: