Service Designer - London/Hybrid
Salary - £50,000 - £56,000 + Excellent benefits including 27% pension + annual bonus
This role will have a key role in establishing service design as a capability within a well known brand. The role will suit someone who is a multi-disciplinary self-starter who can translate my clients customer research and data into the features, experiences and services which will realise the organisation's objectives.
The role will:
- Define how experiences and interactions flow and which services and actors underpin those journeys
- Codify the underlying flows of information and process across multiple systems, teams and service providers
- As part of the Service Design team, work with internal and external specialists in UX design, data, architecture, solution design, product management, and content to create and visualise a detailed understanding of our future customer offer
- Contribute to the development of a new Service Design capability
Person specification
Essential experience
- Stakeholder engagement skills including demonstrable experience in engaging with a range of disciplines and gaining buy in
- Experience leading the analysis and synthesis of outputs from workshops and other research/design activity, for instance, user journeys and service flows
- Experience of Agile delivery and knowledge of Agile practices
Essential technical knowledge and skills
- Deep knowledge of service design techniques: service maps/blueprints, customer journey mapping, UX and CX etc
- Demonstrable strategic thinking and problem solving skills with the ability to influence others to drive change
- Ability to rapidly develop high-level service prototypes, journey maps and other outputs aims
- Good facilitation skills and the ability to bring a team together around a problem
Behaviours
We'll assess you against these behaviours during the selection process:
- Making Effective Decisions
- Changing and Improving
- Communicating and Influencing
- Working Together
- Seeing the Big Picture
Please send your CVs for a confidential chat.
Fantastic opportunity.
