Role Title: Service Delivery Manager
Duration: 6 Months
Location: Remote/ Croydon (1-2 Days per Month onsite)
Rate: £600 Per Day - Umbrella only
Would you like to join a global leader in consulting, technology services and digital transformation?
Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms.
Role purpose / summary
Service Management:
* Oversee the delivery of Level 3 support IT services in accordance with ITIL best practices.
* Ensure services meet agreed-upon service levels and customer expectations.
Incident and Problem Management:
* Manage the resolution of incidents and problems to minimize impact on business operations.
* Implement proactive measures to prevent recurring issues.
Change Management:
* Coordinate and manage changes to IT services, ensuring minimal disruption.
* Facilitate change processes and communicate changes to stakeholders.
Performance Reporting:
* Generate and analyze performance reports to track service delivery metrics.
* Present findings to senior management and stakeholders.
Continuous Improvement:
* Identify opportunities for process improvements and implement best practices.
* Foster a culture of continuous improvement within the service delivery team.
Stakeholder Communication:
* Maintain clear and consistent communication with stakeholders regarding service delivery.
* Provide updates on major incidents, changes, and improvements.
Resource Management:
* Allocate resources effectively to meet service delivery demands.
* Monitor and optimize resource utilization to enhance efficiency.
Risk Management:
* Identify and mitigate risks associated with service delivery.
* Develop and maintain risk management plans and contingency strategies.
Quality Assurance:
* Implement quality assurance processes to ensure high standards of service delivery.
* Conduct regular audits and reviews to identify areas for improvement.
Training and Development:
* Coordinate training programs for service delivery staff to enhance their skills and knowledge.
* Promote professional development and career growth within the team.
Skills Required
- ITIL 4 Foundation
- Service Now knowledge
- Excellent stakeholder management - able to articulate concepts to both client and internal stakeholders at all levels
- Excellent organisational skills - must be able to manage competing priorities and articulate them to other team members
- Excellent communication skills - both written and verbal
- Contractual awareness
- Commercial awareness
- Strong people manager
Desirable Skills:
- Jira knowledge
- Confluence knowledge
- Agile methodology
All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
