London Based
Hybrid Working Model
£65k base salary + bens
As a Senior UX Designer you will be responsible for defining and designing the customer experience of products and services within the business. You'll thrive solving real-world, complex problems for customers, and be ambitions and passionate about designs role in creating products and services that customers love. You will be working closely with Product Managers, Researchers, Visual Designers, Developers, and technology teams to enhance the customer experience, driving acquisition, engagement, and lifetime value for customers and the business. As well as interacting with your direct peers in the CX department, you'll be pulling-in key stakeholders from across the business to support in workshopping and blueprinting of their products and services. You'll draw on your senior experience to support and mentor other designers, and provide the necessary scrutiny to ensure the design and experience standards are upheld.
Qualifications, Experience & Skills
- Demonstrable experience working as a Senior UX Designer on end-to-end journeys for digital products and services, and across the customer lifecycle, with a strong understanding of user-centred, service, and design thinking methodologies
- Experience ideating, designing, and creating service standards for experiences across the customer lifecycle, in digital, retail, CRM, and contact centres
- Ability to own a project's design activities from initial discovery through to delivery, with support from Design Lead and Head of User Experience & Design
- Possess a passion for all things design and all things customer
- Demonstrable ability to implement design and show return on investment
- Proficient skills in prototyping and mapping tools to varying levels of fidelity (e.g. Figma, Axure, InVision, Sketch, Marvel, Adobe CC)
- Senior experience in interaction design and information architecture
- Ability to iterate quickly and refine solutions, while rationalising decisions against business requirements
- Proven experience of using data and insight to influence design decisions
- Motivated self-starter; problem solver who enjoys creating something new
- Planning, organisational, and time management skills, with the ability to manage and prioritise own workload
- A strong portfolio demonstrating design thinking, with examples of product design and experience across the customer lifecycle
- Strong understanding of accessibility standards (PSBAR understanding is also beneficial)
- Experience of working in an Agile/Scrum environment
If you believe that you are a good fit for this role after reading through the specifications please apply below or send me an email: .
