Position: Senior Project Manager
Location: Kent
Up to £575/day Inside IR35
6 Months initial duration
About the Role: We are seeking a dedicated and experienced Senior Project Manager to oversee and coordinate various critical functions within our organization. The successful candidate will be responsible for enhancing Front Office (FO) performance, managing software development projects, and ensuring robust governance and oversight of project workstreams. This comprehensive approach will ensure that our processes are streamlined, resources are optimally utilized, and projects are executed efficiently.
Key Responsibilities:
Front Office Performance and Process Improvement
- Process Improvement: Analyse and enhance FO processes to increase efficiency and customer satisfaction.
- Training and Implementation: Develop and implement comprehensive training programs.
- Resource Modelling: Create medium to long-term resource models for optimal staffing.
- Training Materials Refresh: Update training materials to ensure relevance and effectiveness.
- Complaints Policy: Develop and refine policies for effective complaints handling.
- Comms Mailbox Process: Establish processes for managing communications effectively.
- Quality Assurance Framework: Implement a framework and checklist for performance management.
- Root Cause Analysis: Perform root cause analyses to address FO issues proactively.
- Technical Process Review: Explore technical requirements to improve FO processes.
- Scenario Planning: Develop action plans for peak seasons and ensure resilience.
Software Development Life Cycle (SDLC)
- Planning: Lead project planning activities to define scope and objectives.
- Requirements Gathering: Collaborate with stakeholders to gather and document requirements.
- Software Development: Coordinate with Sodexo and other partners for software development and implementation.
- User Acceptance Testing (UAT): Manage UAT to ensure systems meet user requirements.
- Deployment: Oversee the deployment process to ensure smooth transitions and integration.
Governance and Project Workstream Oversight
- Governance: Establish and maintain governance structures to ensure effective project management.
- Workstream Oversight: Provide oversight for all project workstreams, ensuring projects are delivered on time and within budget while aligning with strategic goals.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field.
- Proven experience as a Senior Project Manager in a similar role.
- Strong knowledge of project management methodologies and tools.
- Excellent analytical, organizational, and problem-solving skills.
- Ability to manage multiple projects simultaneously and prioritize tasks effectively.
- Exceptional communication and interpersonal skills.
- Experience with SDLC and governance frameworks.
- Knowledge of FO processes and software development is a plus.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A collaborative and dynamic work environment.
- The chance to work on innovative projects that make a real impact.
Please send me your cv to [email protected] for an immediate interview
People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
