Senior 2nd Line IT Support Engineer - DBS & Drivers License

Location:
Hertfordshire
Job Type:
Permanent
Industry:
Cloud & Infrastructure
Job reference:
BBBH415433_1753450507
Posted:
6 days ago

🚀 Senior 2nd Line IT Support Engineer

📍 Luton, Bedfordshire | Watford, Hertfordshire

💼 £34,390.58 per annum + Excellent Benefits & Personal Development


🔍 Enhanced DBS Check & Full UK Driving License Required

🌟 Ready to Elevate Your IT Career?

Are you a tech-savvy problem solver with a passion for delivering exceptional IT support?

Do you thrive in a fast-paced, mission-driven environment where your expertise makes a real impact?

If so, we want to hear from you!

Join a forward-thinking organisation that's transforming lives through high-quality technical and professional education. From apprenticeships to higher education, your work will directly support learners and educators across multiple campuses.

🔧 What You'll Be Doing:

As a Senior 2nd Line IT Support Engineer, you'll be the go-to expert for resolving complex technical issues and leading service improvements. You'll:

  • Deliver expert 2nd Line to some 3rd Line support across Windows 10/11, macOS, iOS, Android, and enterprise applications.
  • Manage incidents using SCCM, MS Endpoint, Intune, PowerShell, and Active Directory (on-prem & Azure AD).
  • Lead root cause analysis and problem management processes.
  • Maintain ITSM records (ServiceNow, Remedy, HEAT) and support ITIL-aligned service delivery.
  • Mentor junior engineers and ensure SLA compliance across service queues.
  • Collaborate on training plans, skills matrices, and technical projects.
  • Provide flexible support across campuses and participate in out-of-hours rotas.

🧠 What You'll Bring:

  • Strong technical knowledge of desktop/mobile platforms and enterprise tools.
  • Hands-on experience with ITSM tools and ITIL processes.
  • Excellent communication skills-able to translate tech talk into plain English.
  • A proactive, solutions-focused mindset with a drive for continuous improvement.

🎓 Desirable Qualifications:

  • HNC/HND, Degree, or equivalent in IT.
  • ITIL Foundation Certification.
  • Experience in asset management and leading technical projects.

💡 Why You'll Love It Here:

Be part of a purpose-driven organisation that changes lives through education.

  • Work in a collaborative, supportive IT team that values innovation.
  • Enjoy a generous benefits package and continuous professional development.

📞 Interested? Let's Talk!

Call John McManus at Experis IT on 0121 712 8715 to apply or learn more.

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