🚀 Senior 2nd Line IT Support Engineer
📍 Luton, Bedfordshire | Watford, Hertfordshire
💼 £34,390.58 per annum + Excellent Benefits & Personal Development
🔍 Enhanced DBS Check & Full UK Driving License Required
🌟 Ready to Elevate Your IT Career?
Are you a tech-savvy problem solver with a passion for delivering exceptional IT support?
Do you thrive in a fast-paced, mission-driven environment where your expertise makes a real impact?
If so, we want to hear from you!
Join a forward-thinking organisation that's transforming lives through high-quality technical and professional education. From apprenticeships to higher education, your work will directly support learners and educators across multiple campuses.
🔧 What You'll Be Doing:
As a Senior 2nd Line IT Support Engineer, you'll be the go-to expert for resolving complex technical issues and leading service improvements. You'll:
- Deliver expert 2nd Line to some 3rd Line support across Windows 10/11, macOS, iOS, Android, and enterprise applications.
- Manage incidents using SCCM, MS Endpoint, Intune, PowerShell, and Active Directory (on-prem & Azure AD).
- Lead root cause analysis and problem management processes.
- Maintain ITSM records (ServiceNow, Remedy, HEAT) and support ITIL-aligned service delivery.
- Mentor junior engineers and ensure SLA compliance across service queues.
- Collaborate on training plans, skills matrices, and technical projects.
- Provide flexible support across campuses and participate in out-of-hours rotas.
🧠 What You'll Bring:
- Strong technical knowledge of desktop/mobile platforms and enterprise tools.
- Hands-on experience with ITSM tools and ITIL processes.
- Excellent communication skills-able to translate tech talk into plain English.
- A proactive, solutions-focused mindset with a drive for continuous improvement.
🎓 Desirable Qualifications:
- HNC/HND, Degree, or equivalent in IT.
- ITIL Foundation Certification.
- Experience in asset management and leading technical projects.
💡 Why You'll Love It Here:
Be part of a purpose-driven organisation that changes lives through education.
- Work in a collaborative, supportive IT team that values innovation.
- Enjoy a generous benefits package and continuous professional development.
📞 Interested? Let's Talk!
Call John McManus at Experis IT on 0121 712 8715 to apply or learn more.
