Project Manager
Length: 6 months intially
Location: Remote working with rare travel to Leeds and potentially London, Dublin, Porto if requried.
Salary: £64,000 per annum
We are actively looking to secure a ProjectManager to join Experis as one of our expert consultants, delivering services to our clients.
Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on -assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively.
Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development.
The Role
Key Responsibilities:
- Support team accountability for delivering Migration Customer Comms by producing timing plans and schedules with the responsible stakeholders in individual brand teams, lead regular workstream sessions to share progress, agree actions and create accountability.
- Work with responsible stakeholders in individual brand teams to ensure there are customer communications plans for a number of scenarios - including a "go faster" and a reactive "anti-churn" version.
- Work with product, CX, Commercial, Tech, Brand, UX to make every part of the customer experience as seamless as it can be - challenging stakeholders to ensure every promo, every journey, every piece of text should be perfect.
- Communicate progress to Cactus ELT.
Behavioural Competencies
- Stakeholder management & influencing skills: Is comfortable operating at pace to a high standard despite requiring the involvement of multiple stakeholders across multiple countries in order to deliver results. Actively builds a network of effective relationships across SBG and UKI. Can get things done both through formal channels and informal networks. Able to help mediate when there might be differing opinion.
- Organisation: Excellent planning and organisational skills to deliver a complex communications plan across multiple channels
- Resilience: Resilient and confident under pressure, comfortable in dealing with ambiguity and planning for multiple scenarios, as well as constructively challenging teams to ensure the right progress is being made
- Fast learner: Learns quickly when facing new situations. Experiments to find new solutions. Takes on the challenge of unfamiliar tasks and extracts lessons learned from mistakes
- Customer obsessed: Quickly gains an understanding of what motivates Sports bettors and Gaming players, so we can deliver customer-centric comms that deliver against their needs
- Skills, Experience & Qualifications required.
- Experience managing large multi-channel projects - ideally with specific experience in Tech/Product and customer communications projects. Customer Transformation project experience is a bonus.
- Experience in establishing clear roles, responsibilities and ways of working
- Background in CX would be beneficial but not-essential
- An understanding of customer marketing channels and communications production process
- Strong Excel & PowerPoint skills
- Fluency in English is essential
