Product Support Engineer - industrial automation

Job Type:
Job reference:
14 days ago

Role: Product Support Engineer - industrial automation - PLC - SERVO DRIVES - MOTION CONTROL

Location: Gloucester + some remote work

Salary: £competitive - we just want the right people !

Occasional international travel to support distributors (2 to 4 weeks per year).

** This Client are exclusive to People Source so you MUST apply via this advert **

My client based in Gloucester are looking at hiring Product Support Engineers, this is a hands on role!

You will be front line with the clients and customers and running projects from concept to delivery.

You must have a technical understanding and a engineering background industrial automation - PLC - SERVO DRIVES - MOTION CONTROL.

The Role:

  • You will be working as part of a team alongside our development engineers and customers.
  • Products are centred around programmable motion controllers with PLC functionality used in a broad range of industrial machines ranging from 3D printing to assembly line systems and industrial robots.
  • You will be working with our product hardware and software engineers based in the UK, Italy and Bulgaria to bring the latest automation technology to the market.
  • Alongside this, the role includes active dialogue with our customers and branch offices abroad and will require some limited travel both within and outside the UK.
  • The ability to think logically about problem solving and experience writing software in a high level structured language will be needed and some experience with electrical wiring is desirable. Some prior mechanical knowledge will be helpful but training will be given where appropriate.

Specific Job Responsibilities:

  • Work with customers to support their ability to create world-class technical solutions using products, software and programming tools.
  • Assist the development department with testing and evaluating new software and hardware, giving clear feedback to development engineers.
  • Advise customers on the integration and commissioning of automation products including motion co-ordinators, high performance servo drives/motors and industrial robots.
  • Work with branch offices in USA, India and China and with ESTUN Automation in China to provide industry leading products and a world-class customer experience

Required Qualifications & Experience

Training will be given in areas which are new to the applicant.

  • Degree or similar higher qualification in Software/Mechatronics/Electronics or related discipline.
  • Worked on interfacing automation hardware; e.g. sensors, actuators, drives and motors.
  • A background in communications using serial, Ethernet and similar media.
  • Experienced in programming industrial automation / manufacturing machines

Having a thorough working knowledge and experience of 3 or more of the following will be beneficial:

  • Implementing and commissioning stand-alone automation computers; e.g. PLC or Motion Controller.
  • Good knowledge of a high level programming language; for example C, BASIC, Python.
  • PLC programming, preferably using the standard IEC61131-3 environment.
  • Electrical interfacing between a controller and sensors/actuators in an automation system.
  • Servo drives and brushless servo motors.
  • Stepper motors and drives.
  • Ethernet networks, protocols and topology.
  • A working knowledge of PCs running Windows.
  • Basic level of Windows / Linux application programming.
  • Real-time deterministic networks, e.g. EtherCAT, Sercos, CanOpen, Profinet RT.
  • Application and configuration of Industrial Robots.
  • Programming and configuration of touch-screen HMIs

Applicants should be a team player and be able to communicate effectively in English.

They must be legally entitled to live and work in the UK. A full driving licence is required and applicants must be eligible to obtain business visas for USA/Canada, China and India as some foreign travel may be necessary.


  • Attractive salary, profit related pay and pension contribution 5%
  • Some remote/hybrid working up to 25% of working time
  • Group Life and Health Cashplan Insurance

How to apply?

Send a CV to [email protected]

People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.

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