NOC Team Leader - Client Network Services

Job Type:
Cloud & Infrastructure
Job reference:
4 months ago

NOC Team Leader - Client Network Services

Technical Environment - Checkpoint, F5, Palo Alto, HP, Citrix NetScaler and Cisco Nexus - 5k to 7k Series

Cambridgeshire, Peterborough, Manchester or London Area

£40,000pa to £45,000pa + Full Benefits Package

This renowned and revered IT Solutions and Services specialist who offer a global reach, are seeking an experienced NOC Team Leader to enhance, support and elevate their NOC Operations and NOC Service.

Essential Functional & Technical Expertise required:

  • Proven experience in SLA driven NOC environment within an MSP
  • Proven People Management and Leadership Skills
  • Proven Customer Service Skills
  • ITIL methodologies and best practice
  • Solid knowledge or experience of Cisco Networking, Switching, Routing, Wi-Fi and Firewall Technologies

Your Strategic Requirements:

  • To provide leadership, guidance and line management to a team of 1st, 2nd and 3rd Line NOC Engineers
  • To provide support to delivery teams with relevant information regarding service performance via meetings, telephone conferences, email or reports
  • To identify and manage training or development needs in line with company procedures
  • To maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets
  • To manage organisational change within the team, including changes to procedures with regular comms in a timely manner
  • To develop, grow and maintain professional working relationships with all internal stakeholders and customer equivalents
  • To ensure company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service
  • To set high-quality standards and monitor as part of monthly QA, ensuring this is met via appropriate assessment methods
  • To provide a point of technical escalation and expertise

Your Operational Requirements:

  • You will escalate potential service issues and work with vendors when required
  • You will act as a role model for technical competence, helpfulness, facilitation of learning and teamwork
  • You will respond to incidents logged in the Incident Management system when required and provide end-users with a technical solution within Service Level Agreements
  • You will provide technical assistance to ongoing projects and the transition of new customers when required
  • You will proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plans.
  • You will provide ongoing support to Business Development Managers, Service Design, Product Design and Transition to drive new business and service capabilities

Industry Recognised Qualifications:

  • Cisco Nexus 5k & 7k Series
  • Checkpoint
  • F5
  • Palo Alto
  • HP
  • Security Clearance (SC) advantageous

Call Experis IT for more Information ASAP - 0121 712 8715

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