NOC Team Leader - Client Network Services
Technical Environment - Checkpoint, F5, Palo Alto, HP, Citrix NetScaler and Cisco Nexus - 5k to 7k Series
Cambridgeshire, Peterborough, Manchester or London Area
£40,000pa to £45,000pa + Full Benefits Package
This renowned and revered IT Solutions and Services specialist who offer a global reach, are seeking an experienced NOC Team Leader to enhance, support and elevate their NOC Operations and NOC Service.
Essential Functional & Technical Expertise required:
- Proven experience in SLA driven NOC environment within an MSP
- Proven People Management and Leadership Skills
- Proven Customer Service Skills
- ITIL methodologies and best practice
- Solid knowledge or experience of Cisco Networking, Switching, Routing, Wi-Fi and Firewall Technologies
Your Strategic Requirements:
- To provide leadership, guidance and line management to a team of 1st, 2nd and 3rd Line NOC Engineers
- To provide support to delivery teams with relevant information regarding service performance via meetings, telephone conferences, email or reports
- To identify and manage training or development needs in line with company procedures
- To maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets
- To manage organisational change within the team, including changes to procedures with regular comms in a timely manner
- To develop, grow and maintain professional working relationships with all internal stakeholders and customer equivalents
- To ensure company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service
- To set high-quality standards and monitor as part of monthly QA, ensuring this is met via appropriate assessment methods
- To provide a point of technical escalation and expertise
Your Operational Requirements:
- You will escalate potential service issues and work with vendors when required
- You will act as a role model for technical competence, helpfulness, facilitation of learning and teamwork
- You will respond to incidents logged in the Incident Management system when required and provide end-users with a technical solution within Service Level Agreements
- You will provide technical assistance to ongoing projects and the transition of new customers when required
- You will proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plans.
- You will provide ongoing support to Business Development Managers, Service Design, Product Design and Transition to drive new business and service capabilities
Industry Recognised Qualifications:
- Cisco Nexus 5k & 7k Series
- Checkpoint
- F5
- Palo Alto
- HP
- Security Clearance (SC) advantageous
Call Experis IT for more Information ASAP - 0121 712 8715
