Migration Readiness Manager - Business Transformation
Competitive Salary and Benefits
We are actively looking to secure a Migration Readiness Manager to join Experis as one of our expert consultants, delivering services to our clients.
Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively.
Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development.
This is an exciting opportunity to play a critical and high-profile leadership role in the creation of a new integrated I&C business. Our Client are planning to move their customers onto new IT systems during 2021. The Migration Readiness Manager will be accountable for the successful delivery of all aspects of customer migration readiness.
Lead the migration readiness team to plan and deliver the migration activities including:
Management of a core project team of 10-15 people in addition to management of a 30+ team of temporary "bubble" resources
Responsible for the migration readiness project budget
Working closely with the IT Migration team and third party IT suppliers
Customer and TPI journey readiness including preparation and delivery of customer and TPI communications
Data cleansing and account preparation
Migration governance, controls and reporting including KPIs and success criteria
End system functionality requirements and user testing / acceptance
Working closely with support functions including finance, HR, regulations, legal and business subject matter experts to ensure readiness for the migration
Managing senior stakeholders and leading migration Steering meetings
Facilitate continuous improvement to ensure that learning through the migration period drives improvements in future aspects of the delivery
Oversee project governance including plans, action logs, risks, issues, decision logs, and project reporting
Scope of decision making:
Day to day project decisions on all aspects of customer migration with escalations as appropriate to Head of Transformation and Project Steering. Some decisions may have impacts on customers or commercial implications.
Recruitment of additional members of the project team including bubble resource within budget.
Signs off key project deliverables eg design documents, testing and implementation plans.
Up to 5 Workstream Leads will report into the Migration Readiness Manager
Facts & Figures:
May include budget/revenue responsibilities, key performance measures, size of projects, markets, products etc.
Management of team of up to 50 people including bubble resource
Some customers are very large, strategic customers with complex requirements and products.
Scope of influences:
Key internal & external stakeholders and the nature of the relationships. The Business Readiness Manager will have daily contact with:
IT migration team and third-party IT suppliers
TUK Senior Leadership team (includes Board level)
I&C Senior Leadership team
Support functions e.g. finance, legal, HR, regulations
Ensures the customer migration approach fits with the strategic requirements of the I&C business
Programme management or business transformation / business readiness role in a large change programme including budget, resource and risk management
Experience working across multiple business teams and with third party IT suppliers
Experienced people manager; leading teams and decision making in a fast-moving project delivery environment with tight deadlines
Experience working in or with IT teams and with IT suppliers
Experience in influencing senior stakeholders including Board level
Broad knowledge of the change of supply process and the customer energy journeys (sales, products, customer service, industry flows, regulatory environment)
Experience in IT migration
Experience of process change and customer journey design
Knowledge of the I&C energy market
Leadership of a large team to deliver a successful complex IT customer migration to time and budget
Successfully engage senior stakeholders for rapid decision making
Build effective relationships with IT suppliers to drive delivery
Ability to act quickly and strongly when issues arise
If you have the above skills, please submit your CV in the first instance.