IT Service Manager

Job Type:
Digital Workspace
Job reference:
about 1 month ago

IT Service Manager
Sheffield/Hybrid (2 days per week on site)
Salary: £55k - £65k + benefits

We are actively looking to secure a Service Manager to join Experis.

Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively.
Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development.

Your Skills:

  • Service Management Leadership: Lead the service management team, ensuring that all IT services are delivered in accordance with ITIL standards.
  • ITIL Implementation: Implement ITIL best practices across all areas of service management, including incident management, problem management, change management, and continual service improvement.
  • Service Strategy: Develop and implement a service strategy that aligns with the organization's business objectives.
  • Service Design and Transition: Oversee the design and transition of new and changed services, ensuring that they meet business requirements and are delivered without disrupting existing services.
  • Service Operation: Ensure the efficient and effective operation of IT services, meeting agreed service levels and delivering a high level of customer satisfaction.
  • Continuous Improvement: Drive the continual improvement of IT services and service management processes, using metrics to monitor performance and identify areas for improvement.
  • Stakeholder Management: Build strong relationships with stakeholders at all levels, communicating effectively and managing expectations.
  • Vendor Management: Manage relationships with vendors and third-party providers, ensuring that they deliver value for money and meet their contractual obligations.
  • Risk Management: Identify and manage risks to service delivery, implementing appropriate mitigation strategies and contingency plans.
  • Team Development: Develop the service management team, providing training and mentoring to enhance their skills and capabilities.

Benefits Include:

  • Contributory pension scheme
  • Employee Assistance Program
  • Medical and Dental cover
  • 22 days holiday + bank holidays
  • Maternity Pay/Shared Parental leave and paternity leave
  • Sick pay

Suitable Candidates should submit CVs in the first instance.

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