Global Head Of Engineering HSBCJP00049969

Job Type:
Business Transformation
Job reference:
29 days ago

Job Title: Global Head Of Engineering
Duration: 6-12 months
Location: Hybrid/London
Rate: Competitive
Our technology teams in the UK work closely with HSBC's global businesses to help design and build digital services that allow our millions of customers around the world, to bank quickly, simply, and securely. We work in agile DevOps teams with colleagues around the world.

We are investing heavily across our Technology and Digital domains, and to accelerate achieving our vision, we are seeking an experienced Global Head of Engineering to join Digital Channels. This is a global role based in London, with occasional travel required.

About Digital Channels

The Digital Channels team in Wholesale Technology design, build and deliver online services to all of HSBC's corporate and business customers globally. This ranges from single owner businesses right through to the largest multi-national brands. We are organised as a set of service and platform teams that work together to enable our customers to unlock their business potential. Every day the systems we operate serve millions of customers, and process millions of transactions that are critical to global and local communities everywhere.

Across the Digital Channels landscape we support over 180k customers across 50 markets and 7 virtual presence markets globally. We are structured across five key services supporting the different needs of our clients.

This is a complex environment involving transformation through multi-year architecture, technology, people, and process change.

Why work for Wholesale Technology?

Working in Wholesale Technology means working with talented individuals across the globe - and your opportunities are limitless. We strive to provide a faster, better service, to look across and beyond our teams to collaborate, innovate and learn from each other, and we're not afraid to challenge or continuous look for opportunities to improve.

Our values and culture underpin who we are and what we do. They form an integral part of our selection and assessment of new joiners, and are a key driver in the recognition, remuneration and training for our employees.

Some of the benefits you'll enjoy when you join our team are:

  • We offer all our employees a flexible working environment. We've adopted a hybrid working model which means you can split your time between the office and home.
  • We take our employee's health and well-being seriously. When you join us, you'll have a host of resources available to you to ensure that you remain healthy, both mentally and physically.
  • We want our employees to learn, to grow and to take on new challenges and that's why we offer our employees continuous learning opportunities through various learning platforms.
  • We know that having growth and advancement opportunities makes for an interesting career. So when you join Wholesale Technology, you'll have plenty of opportunities to move around, experience different roles across technology units and even across the wider HSBC group.
  • Building a diverse and inclusive environment where employees can realise their potential and thrive is very important to us. An environment where we can harness difference of opinion, thinking styles, background, and culture.
  • Sustainability is really important to HSBC and to Wholesale Technology. We have an ambitious plan to prioritise financing and investment that supports the transition to a net zero global economy - and help to build a thriving, resilient future for society and businesses. When you join us, you'll have an opportunity to contribute via our corporate social responsibilities framework.

The Opportunity:

The Global Head of Engineering will be accountable to the Global Head of Wholesale Digital Channels and will set the technical direction and prioritisation of our engineering group as aligned to the Digital strategy and overall Technology strategy. This will include a particular focus on transforming our group to an engineering organisation.

Our goal in creating this new role is to complement the existing Digital Channels management team with Senior Engineering experience required to fulfil our change journey.

The role will require matrix management of the engineering community (+1000) with the existing Service Heads to ensure we can modernise our technology, help reshape our propositions and processes, redefine our ways of working, diminish engineering friction and create enabled and autonomous teams that can deliver functions front-to-back. This will include application of the Technology Resilience Maturity Framework (TRMF) across the channels (and associated actions to uplift metal ratings).

While there is a strong leadership focus across a large contingent of technologists (developers, testers, release managers, delivery SMEs, etc.), there is also a need for equally strong stakeholder engagement. The Global Head of Engineering will work in partnership with their business counterparts, and colleagues across the broader HSBC Technology function to facilitate delivery of our overall group strategy.

What you will do:

  • Key areas of responsibility and accountability for this role include, but are not limited to:
  • Accountable for establishing and driving the Engineering strategy as part of the overall Digital Channel strategy
  • Responsible for CMB ExCo level stakeholder management for Digital Engineering
  • Communicate overall strategy, forming the delivery approach and breaking down business directives into technology goals and engineering outcomes
  • Prioritisation of outcomes within the engineering strategy to ensure overall Technology and Digital strategy objectives can be met
  • Bring transparency of engineering activities to the business
  • Contribute to architecture by asking the right questions to ensure architecture meets the business needs
  • Drive cultural change across the Engineering community to support our transformation journey
  • Accountable to the Head of Wholesale Technology Digital for successful business management of the function and as such will be required to act as delegate for the Head of Wholesale Digital where required
  • Accountable for embedding and maturing the DevOps and Agile ways of working across Technology including promoting modern ways of working changes across the team and uplift in methodology
  • Drive engineering transformation through E2E automation Workflow (CI/CD), Automated Testing, Observability and Alerting and Reusability of Assets within Wholesale Digital (including our API estate)
  • Responsible for delivering stability and resilience improvements, including an overall reduction in outages and incidents across all services
  • Ensuring we have the right talent, in the right place to make our organisation Future Fit

Essential skills and experience include:

  • Leading an engineering function in a large financial services company or similar relevant experience leading 1000+ FTE organisation
  • "Hands on" engineering background (10-15 years) with experience in an individual contributor engineering role (as opposed to a people manager with experience in engineering teams)
  • Technical know-how working with application modernisation, Agile, DevOps & SRE
  • Delivery focused, strategic and forward looking
  • Achieving transformation in a large, complex multinational organisation with proven ability to improve developer productivity (through automation and advanced technical skills)
  • Ability to think laterally and innovatively and find creative solutions, with a proactive approach to problem solving and delivery
  • Able to work within an ambiguous environment, prioritize and reconcile competing demands and resolve complex issues
  • Experience of working in a highly regulated environment
  • Great attention to detail with to support risk identification and management
  • Gravitas and ability to interact with and advise senior executives
  • Nurturing change in ways-of-working throughout an organisation and internationally across different cultures
  • High social and emotional intelligence, interpersonal, problem solving and organisational skills
  • Strong communicator and a natural diplomat
  • Highly experienced in getting the best out of people at various levels

If this is the role for you please submit your CV at your earliest convenience. If you have not had a response within 2 weeks please accept this as being unsuccessful on this occasion.

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