Skills:
- Expertise in providing comprehensive hardware support, covering a range of devices such as laptops, desktops, tablets, docking stations, printers, and Multi-Function Devices (MFDs).
- Extensive experience in supporting and managing Windows 10/11 operating systems, Virtual Desktops, Active Directory, Anti-virus solutions, SCCM, InTune, and the full suite of Microsoft 365 products.
- Highly skilled in diagnosing and resolving issues related to cor...
Skills:
- Expertise in providing comprehensive hardware support, covering a range of devices such as laptops, desktops, tablets, docking stations, printers, and Multi-Function Devices (MFDs).
- Extensive experience in supporting and managing Windows 10/11 operating systems, Virtual Desktops, Active Directory, Anti-virus solutions, SCCM, InTune, and the full suite of Microsoft 365 products.
- Highly skilled in diagnosing and resolving issues related to corporate networks and IT infrastructure, ensuring minimal downtime and efficient operations.
- Strong proficiency in supporting a wide range of desktop applications within corporate environments, with a deep understanding of their integration with IT systems and troubleshooting potential conflicts.
- Familiar with Windows deployment technologies and adept at streamlining the setup and configuration of systems across an organisation.
- Proven track record in providing high-quality desktop and application support, including offering remote technical assistance to end users, ensuring seamless issue resolution.
- Exceptional attention to detail, ensuring that all technical tasks are completed to the highest standards and aligned with organisational requirements.
Knowledge:
- Solid understanding of corporate networks and firewalls, with the ability to recognise their influence on field support activities and ensure proper functionality without requiring direct administration.
- Experience in assisting employees with varying levels of IT expertise, adapting communication and support approaches to meet diverse needs effectively.
- Knowledge of asset management practices and processes for handling redundant IT equipment, ensuring smooth transitions and accurate record-keeping.
- Familiarity with disk encryption software and its implementation within a corporate security framework.
- Outstanding customer service skills, consistently delivering solutions in a professional and approachable manner, focused on user satisfaction.
- Capable of managing complex, fast-paced workloads and juggling multiple priorities to ensure timely completion of tasks and projects.
- Exceptional written and verbal communication abilities, allowing for clear, concise explanations of technical concepts to both technical and non-technical stakeholders.
- Strong analytical and problem-solving skills, with a focus on proactive troubleshooting and delivering efficient, timely solutions.
- ITIL V3 Foundation certification (or equivalent) is a valuable asset, demonstrating a solid understanding of IT service management best practices.
- Proficient in stakeholder management, fostering collaborative relationships to ensure alignment on objectives and the successful delivery of services.
- Passionate about driving innovation and committed to contributing to the enhancement and modernisation of public services, always seeking opportunities to improve processes and outcomes.
