End User Support Specialist - 2nd/3rd Support - Cardiff
Microsoft Windows 10, Active Directory, MS Office, Outlook, SLA's, Service Desk, SCCM, Microsoft MDT, McAfee, End Point, HP, Lenovo, Apple, iPhones, Wi-Fi, Bit locker, Remedy
Up to £35,000 + Exceptional Benefits
Our Clients business has a strong cultural identity and the values it lives by help their clients, people and communities thrive. Together they are: Collaborative, Creative, Professional, Inclusive and Open. It works on behalf of Global organisations with presence in over 36 countries and 5000 staff. They pride themselves on supporting many of the Fortune 100,120 and 250 companies.
Your role as the EUS/EUC Enf User Compute Support Analyst will be to provide IT support for all end user devices such as Mobiles, Tablets and PC's Printers and general IT.
You will action technical incidents and requests, and where appropriate, provide an interface for your IT Service Desk, Incident Management, Change Management, Problem Management and Service Delivery Management functions.
Assists in the resolution of Incidents and Requests and be the front line for all IT user related queries in a face to face capcity, you will ensure that escalations and resolutions in accordance with Service Level Agreements are met.
ESSENTIAL SKILLS WILL INCLUDE:
Skills and experience:
End point device hardware knowledge (HP, Lenovo, Apple - laptops, iPhones, iPads, office telephony and WiFi
Accessing and configuring Firmware/BIOS to set standards
Operating System exposure - install/update/remediate (Microsoft Windows - all support versions)
End point software suites - install/update/remediate (Microsoft Office - all supported versions)
Mobile Device Management Enterprise experience - device enrol/un-enrol (Profile Push) Mobile Iron Mobile Platform
End point Enterprise management systems - device updates/software install (Microsoft SCCM, McAfee PGP, Bit locker)
End point Enterprise deployment technologies - device pre-boot configuration, booting devices running device build sequences (Microsoft SCCM, Microsoft MDT)
End point Enterprise encryption systems - device enrolment, device encryption/decryption and device/user (Microsoft MBAM, BeCrypt Enterprise, PGP, Bit locker)
A strong understanding of core application technologies, for example, email, document management, time recording.
Service management tool experience - Accessing, updating, closing calls (Remedy)
Telephony end point support (Mitel)- Handset configuration, extension allocation
A good understanding of Group Policy operation
PC device builds and post build configuration
IOS/IPAD device builds and post build configuration
Break/fix work from the incident/request queues
Maintenance of endpoint devices in relation to Windows updates, anti-virus software and encryption software
Device administration in SCCM
Device administration in MDM
Device administration in Active Directory
User administration in Microsoft Office 365
User administration in Mitel
Production of Knowledge Articles to assist 1st and 2nd line resolution of issues
Amendment of Knowledge Articles to assist 1st and 2nd line resolution of issues
What you will get in return
Exceptional Career Progression within highly profitable prestige organisation
Enviable Salary & annual review
Exceptional Benefits - 27 days holiday, 5% Pension, Bonus, Dental, Health, Life Assurance, Child Care Vouchers, Income Protection
On-going training and development
This is a great opportunity for someone looking to step sideways or up into a highly prestigious environment. For more information or immediate consideration apply now!!