Job title: Dynamics 365 CRM Developer
Contract: 20 days
Location: London (Onsite X5 per week)
Overview
We are seeking a skilled SC cleared Dynamics 365 CRM Developer to deliver a new CRM system
which will be a new Dynamics cloud service. This includes system and environment configuration,
customisation, and integration. The successful candidate will work from a defined set of
requirements and use cases to deliver a fully functional solution that supports contact and
interaction management, integrates with Outlook and SharePoint, and enforces robust security
and access controls. They will work closely with a member of our internal team providing
guidance and knowledge transfer throughout the project to ensure they can maintain and
enhance the system post-implementation.
Key Responsibilities
- Delivering all aspects of a Dynamics 365 CRM implementation on a greenfield location.
- Translate business requirements into the required configuration, customisation and
overall layout of Dynamics to turn an out-of-the-box set of generic components into a
customised business tool.
- Customise objects, forms and general layout as required to deliver to the requirements.
- Set up and manage contact records, interaction tracking, and Outlook email integration.
- Design and implement security roles, business units, and access controls to ensure
appropriate data visibility across teams.
- Work collaboratively with an internal team member, providing coaching, documentation,
and hands-on knowledge transfer to build internal capability.
- Develop workflows, dashboards, and reports to support stakeholder engagement and
operational insight.
- Ensure the system is maintainable and adaptable for future enhancements by the internal
team.
Essential Skills & Experience
- Demonstrable experience delivering full lifecycle Dynamics 365 CRM implementations.
- Strong knowledge of Dynamics 365 Sales, Customer Service, and Power Platform (Power
Apps, Power Automate).
- Experience integrating Dynamics 365 with Outlook/Exchange for email tracking and
activity logging.
- In-depth understanding of the Dynamics 365 security model, including:
o Role-based access control
o Business unit hierarchies
o Team and user-level permissions
o Field-level security
- Ability to explain technical concepts clearly and support knowledge transfer to nonexpert
users.
- Familiarity with Dataverse, data modelling, and entity relationships.
- Strong interpersonal and communication skills, with a collaborative and supportive
working style.
- Familiarity with Microsoft Entra ID and Microsoft 365 security integration.
- Ability to plan and schedule the full deliverable requirement and track progress against
that plan.
- Experience in setting up associated project products such as development and
production environments and advise on release and change control.
- Ability to produce clear, comprehensive documentation of the system's configuration and
customisations to support internal maintenance and future development.
- SC clearance is essential
