Role: Data Centre Technician
Location: Slough
Duration: 6 months
Shift Pattern: 3. Shift Pattern - 24 x 7 Shift Pattern - 12 Hours Shifts (Working Days, Nights & Weekends). According to the line manager, they have 12 weeks shift pattern which averages 35 hours a week.
Date rate: £295 per day inside IR35
Overall purpose of role
The Datacentre Operations Technicians (DCOPS) role is to provide operational support for the Datacentre during a 24x7x365 schedule. The DCOPS tech will be responsible for addressing faults, incidents, and change requests which are reported to the DCOPS team via the ticket management system within designated SLA's. Installs, Moves, and Changes will be implemented by the DCOPS tech based on work orders submitted to the IMAC team. The DCOPS tech also handles IT related shipments including recording and ensuring that all access requests are compliant with policy.
Person Specification
- Proficient in hardware operational skills for most systems within the Data Centre.
- Good knowledge of Bank services hosted in DC
- Skilled in the operation of DC test equipment
- Proficient in operation of productivity software packages (Outlook, Word, Excel, etc.)
- Competent in racking and cabling server and switch equipment
Essential Skills/Basic Qualifications:
- Excellent communication skills
- Knowledge of numerous hardware platforms, IT Infrastructure and interdependencies, such as Storage and SAN elements, Unix and Wintel computing platforms, Networking platforms, emerging technologies from both a distributed systems and Data Centre infrastructure level
- Experience troubleshooting and repairing hardware issues at the server level
- Understanding of change and/or incident management in a similar support function (has experience of supporting software tools)
Desirable skills/Preferred Qualifications:
- ITIL Foundation or better
- Comptia Server+ qualification
- Any other relevant certification.
- 24 x 7 shift working experience
