Contract role - Dynamics365 and Azure focused Incident Manager / SDM / Process Improvement Project Manager with strong ITIL Service Improvement experience needed asap to sit between client, Vendor / 3rd party support provider and Interface with Microsoft. Fully remote / WFH.
You will be taking the lead role in managing relationships, resolving Technical issues, P1 incidents relating to D365 solutions as a number of teething pains are occurring related to Microsoft global upgrades/patches (well documented) and improving response rate, accuracy, process, working relationships between all parties.
Does this sound like an ideal role for you? Technically knowledgeable across the MS / Dynamics stack alongside operational / support practices of Microsoft themselves, with a background of incident and problem management, Service Improvement.
Please contact me asap.
Would appreciate any shares across the D365 community, a great role for the right person.
Depending on your experience / ltd co set up this role will have a high degree of autonomy as a scoped phase of improvement and be outside of ir35.
