Customer Service Specialist - Healthcare Industry
Customer Service Specialist - Healthcare Industry
The location of the role is Amersham (hybrid working).
The duration of the contract is 6 months initially.
The pay rate on offer is £14 - £15.59 per hour.
Key accountabilities of the role
- Establishing and maintaining effective communication with appropriate individuals throughout the process such as Regional Service Managers, Field Service Engineers, Service Sales, Finance and Sales teams
- Opening of service requests, dispatching corrective repairs/preventative maintenance work orders in a timely manner
- Invoicing of service interventions
- Dispute Handling
- Deep dive into stock discrepancies and follow up
- Physical Inventory support
- Activating contracts within in-house systems
- Work as part of a team and adopt a flexible approach to maintain and improve the quality of service
- To provide excellent customer service for customers, both internal and external
Key skills and experience
- Written and oral fluency in English
- Excellent communication and interpersonal skills
- Excellent organisational skills and ability to prioritise workload
- Problem solving skills, initiative, proactive / pre-emptive and strong attention to detail
- Competent MS Office skills and be comfortable working with different systems
- Previous client and customer service experience
- Ability to work well in a busy customer service environment
- Attention to detail and ability to prioritise
- Flexibility and willingness to work as a team member
