Customer Service Advisor - Chester
Customer Service Advisor - Chester
The location of the role is Chester (3 days per week in the office, 2 days working from home).
The salary is £18,614 - £24,000.
The client is an iconic, multinational high-street retailer.
3 week shift rota - 2 weeks of 9-5pm, followed by 1 week 12-8pm. Must be open to working 1 weekend every 3 weeks.
Key accountabilities:
- 2nd line support to customers - answering telephone calls and resolving queries related to online or furniture purchases
- Liaise with the necessary departments/teams to resolve queries
- Handle customer calls with empathy and in a professional manner
Key skills and experience:
- Experience working in a contact centre ideal - or phone-based customer service experience
- Complaints resolution
- Problem solver
- Patience
- Tenacious
- Care about the customer and their experience
- Know when to step away and come back to a problem
- Good team working
- Resilient with customers and 3rdparties as the 3rd parties are in the same positions.
