Credit Referrals Underwriter

Location:
London
Job Type:
Contract
Industry:
Finance
Job reference:
BBBH158096_1658934232
Posted:
11 days ago

Experis are working with a UK leading telecommunications organisation who require an individual from a financial services background who has a strong eye for detail, confident and the ability to make logical decisions. Full training for this position will be given.

Title: Credit Referrals Underwriter

Location: Darlington (2 days at home)

Length: 6 months

Shifts: Shift Rotations 8:00am - 8:00pm week days and 8:00am-7:00pm Weekend on a 10 week rotation

Rate: £16.64 per hour (via umbrella)

Start Date: Immediate - Must be able to start within 2 weeks.

Scope:

To contribute to revenue by underwriting consumer and non-consumer applications referred through the registrations process. The role holder will work as part of a team to deliver an exceptional customer experience to our end users and internal stakeholders alike.

Key responsibilities include:

Business Referrals (B2B)

  • Underwrite new business applications within approved sign off limit and in accordance with defined policy
  • Action requests to alter credit parameters on existing B2B accounts
  • Respond to Credit Referral related disputes and queries from customers and stakeholders
  • Ensure timely delivery of all related B2B processes within agreed service levels / KPIs
  • Establish and maintain excellent relationships with stakeholders to ensure the right decisions are made for each business application

Consumer Referrals (B2C)

  • Underwrite new consumer applications where fraud flags exist in accordance with defined policy balancing the needs of the customer with the business risk.
  • Action requests to alter credit parameters on existing B2C accounts
  • Respond to Credit Referral related disputes and queries from customers and stakeholders
  • Ensure timely delivery of all related B2C processes within agreed service levels / KPIs

Fraud processes

  • Ensure all submissions to fraud related databases are completed accurately and within service level agreements
  • Flag non-adherence to existing policy to the management team

Correspondence

  • To respond to all customer correspondence relating to Credit file queries.
  • To respond to all forms of customer correspondence from various sources within the agreed SLAs
  • To comply with regulatory requirements
  • Understanding all aspects of a customer's query and using excellent communication skills to ensure this is fully resolved.
  • Influencing and diplomacy skills for dealing with possible irate customers.

Personal Targets

  • Maintain an acceptable forced churn / Bad debt / offer rate as defined by the Credit Referral targets
  • Achieve targets set pertaining to referral volume, processing times, and process adherence
  • Deliver excellent customer service first time to ensure quality targets are achieved.

Personal Development

  • Take responsibility for own development by reviewing available performance data, creating a suitable development plan alongside Team Leader, proactively fulfilling any development needs and highlighting areas of development to Team Leader.
  • Assist in the development of colleagues within Credit Referrals by sharing knowledge gained to maximise the effectiveness of the team and provide process improvement opportunities.
  • Seek out development means using tools available to you (learning & development zone, peers, management team) to consistently improve.

Stakeholder Engagement

  • Engage with internal and external stakeholders to build relationships and encourage best practice across the business.
Back to Search Results