Client Success Manager

West London
Job Type:
Digital Workspace
Job reference:
23 days ago

Ideally you will have 18 months + of Account Management experience within a creative, marketing/advertising agency with experience in using CRM and project management tools such as Teamwork, Trello, Jira, Pipedrive - or anything equivalent!

What else!?

  • You're a people person and relationships are important to you
  • You're a great listener as well as an ideas person. You love leading and contributing to client meetings, working equally well with clients and the rest of the team!
  • You are process-focused, organised and always looking for the smarter way to do things. You an expert at delivering results, even if it means asking for help to get there.
  • You make things happen, keep things on track and within budget, using all your skills from personality to organisation, seamlessly.
  • Solving problems is your cup of tea, you keep cool and use your creativity to find the best way forward, knowing when to bring in senior management if necessary.
  • The client's budget is more than just a number to you. You help find the balance of getting them everything they need while meeting the needs of their pocketbook.
  • This might be at the expense of what they want sometimes, and you know how to manage expectations and keep clients happy.
  • You're not afraid of responsibility or hard work, and always go the extra mile when it comes to finding solutions.
    Attention to detail is your jam!


  • Open plan office, every is in it together collaborating and sharing ideas!
  • A welcoming and supportive work environment surrounded by a diverse team of creative people
  • Flexible working to provide a great work-life balance
  • Pension contributions.
  • North London based with great transport links
  • Company events, such as bowling, escape rooms, summer BBQ's, pub quizzes and other team building activities.
  • Team breakfasts every quarter (start your day off the right way).
  • Employee development plans.
  • With additional time off over the Christmas and New year period to help recharge your batteries for the upcoming year - which doesn't come out of your annual leave.

We have interview slots booked with this client for a fast turnaround - if you'd be open to exploring please reach out today!

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