Claims Contact Administrator

Job Type:
Business Transformation
Job reference:
27 days ago

Claims Contract Administrator

Remote based

6 month contract

£140 per day PAYE or £180 per day via umbrella

About the role

  • We love people who have an interest in learning and understanding about medical conditions, claims, and the needs of our customers and claimants at their most vulnerable
  • Primarily a phone based role, dealing with incoming queries regarding new or ongoing claims
  • Have a passion to deliver consistently excellent customer service ensuring TCF and FCA Vulnerable Customer principles are maintained
  • To contribute ideas for the continuous improvement of the Claims process within the business to ensure that we remain innovative and forward thinking - constantly challenging the status quo
  • You will be a well-developed and effective communicator both verbally and in writing, exhibiting good questioning and listening skills
  • Have the ability to foster good working relationships, listen and respect the contribution of others
  • Be someone who can demonstrate a can-do attitude and flexibility within the team
  • The jobholder will be in daily contact with customers, intermediaries and service providers both in writing and on the telephone.

What we expect from you:

  • Communicate with customers, claimants medical professionals, service providers, intermediaries and reinsurers as necessary to:
    • obtain information in relation to claims or potential claim enquiries
    • provide updates and explain claims requirements and decisions
  • Build and maintain relationships with our Customers and Claimants

  • Contribute ideas for the continuous improvement of the claims business process to ensure that we remain innovative and forward thinking - constantly challenge the status quo

  • Work closely with other areas within the business (for example Customer Services, Group Claim Assessors, Underwriting, Actuarial,) to develop a thorough understanding of the business and contribute to "best practice" overall.

Skills & Experience:

  • Minimum GCSE's or equivalent
  • Experience of working in a Customer Services environment, primarily speaking to customers via phone
  • Good computer literacy, sound numerical and verbal literacy skills
  • Effective communicator both verbally and in writing, empathetic, organised, decisive, client focused, proactive.
  • Desire to deliver excellent customer service. A demonstrable 'can-do' attitude

Desirable Skills & experience:

  • Degree or equivalent
  • CII qualification
  • Previous use of an image and workflow system
  • A desire to develop further.

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