Citrix Support Administrator (SME)

Job Type:
Cloud & Infrastructure
Job reference:
15 days ago

Citrix Support Administrator (SME)

Experis are currently recruiting for a Citrix Support Administrator (SME) for a central government client on a long-term contract basis.

Role Specific

  • Maintain and support Citrix infrastructures
  • Provide 3rd level support to Windows 10 and Windows 2012 R2/ Windows 2016 platforms
  • Experience of maintaining and implementing Hyper-V and SCVMM
  • Maintain and support Citrix Netscaler hardware appliances
  • Maintain and support Citrix Storefront
  • Maintain and support Citrix Provisioning Server


  • Manage systems security in accordance with IS Security Standard (IS027001). Ensure all documentation is updated
  • Resolve and manage escalated Citrix Support issues
  • Work closely with the Service Desk to ensure knowledge, experience and skills are shared to allow a higher call resolution by the Service Desk (first time fix)
  • Manage ICT assets efficiently
  • To manage the workflow and resources of the team to meet OLA/SLA's targets in line with guidance from the Service Delivery Manager
  • Ensure staff comply with all policies and procedures (including Security)Action Incidents and Requests in Service Desk Management Tool
  • Ensure cost effective use of Information Systems resources, to include computer hardware, software, training facilities and staff time.
  • Maintain systems security in accordance with the IS Security Policy and legislation, in particular the Data Protection Act and Copyright Acts.
  • Maintain knowledge of new developments in information technology
  • Adhere to systems security in accordance with IS Security Project (IS027001). Ensure all documentation is updated.
  • Assist in the management of support service contracts with external suppliers
  • Uphold the Agency's Equal Opportunities and Diversity Policies in liaising with colleagues and providing customer service; and
  • Ensure Incidents and Service Requests are resolved within the agreed timescales as defined within the service level agreements (SLA).
  • Liaise and attend meetings & other functions necessary to perform duties and aid business and organisational development
  • Attend training, offsite seminar's and events to develop relevant knowledge and skills
  • Engage with other teams to ensure ongoing improvement of process and procedures
  • Adhere to IS standards and procedures and controls to ensure efficient operations and to support quality service delivery; this includes documentation, training, implementation and support.

Qualifications and Experience

  • CCA certified or higher on XenApp or XenDesktop
  • Working environment experience:
  • XenApp
  • Xendesktop
  • SCCM/Manage Engine
  • Windows 10 and Server 2012 R2 - Current
  • Familiar with virtualisation platforms (Hyper-V/VMWare)
  • Practical experience of medium size (and larger) client server environments
  • Ability to troubleshoot 3rd line support issues
  • Experience of backup and change management processes
  • Familiar with a working knowledge of MS Office and Visio
  • Maintain and support Wyse thin clients
  • Knowledge of Application packaging and provisioning
  • Knowledge of OS imaging and capture
  • Knowledge of SCCM /SCOM/Manage Engine
  • Knowledge of backup and storage systems
  • Knowledge of server hardware
  • Knowledge of cloud technologies Azure/AWS
  • Knowledge of Microsoft 365
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