Change Manager - Migration
Location: Nottingham / Remote Working Initially
We are actively looking to secure a Change Manager to join Experis as one of our expert consultants, delivering services to our clients.
Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively.
Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development.
Job Purpose
Responsible for the execution of the Change Management process for the client Migration and other TUK projects* as required. This includes operating the defined and agreed process, ensuring it interfaces with all other relevant processes, setting targets and reviewing the effectiveness and efficiency of the process, and managing the process improvement cycle.
The role holder will be a single point of contact for TUK, interfacing with resolver groups and service recipients across the client's supplier landscape as required including EDT and CAB participants to ensure the smooth cadence of the multiple and constant flow of releases.
*Other TUK projects may include subsequent customer migrations, Field and Metering releases and IT Decom
The role will:
- Influence and manage DT customers
- Be credible at Heads of Department meetings
- Work closely with other Service Managers (problem and incident) to achieve agreed deliverables
- Influence the EDT teams
- Interface with local DT resources
- Interface to and influence Supplier organisation representatives
- Fully represent TUK
Responsibilities
Service / Delivery Performance
- Manages and coordinates all activities necessary to control, track and audit Changes in the environment.
- Ensures Change status, progress and issues are communicated to the appropriate groups.
- Schedules Urgent CAB/XCAB meeting when necessary
- Responsible to review Change Schedule (CS) for conflicts
- Represents TUK in the CAB together with key suppliers
- Reports Change Management activities to upper management.
- Produces management reports
- Responsible for education of the Change Management process
- Has the overall responsibility for ensuring the suitability of the Change Management process to TUK.
- Resolves disputes over the allocation of responsibilities and to sponsor the communication campaign to promote awareness and acceptance of the Change Management process.
- Monitors and reviews the execution of the process at a high-level, ensure it remains consistent with the organization's current culture and ITSM strategy and ensure coordination with all other ITSM and IT Infrastructure Management processes.
- Monitor, review and discuss impact to BAU from TUK change and vice versa to appropriate parties
- Must understand and manage integrations between the ITSM processes
- Participates in the IT Governance activities.
Requirements
- Change management expertise. Implement changes based on requests for change. Know how to apply change control procedures.
- Incident management experience. Diagnose and prioritise incidents, investigating their causes and finding resolutions.
- Problem management experience. Initiate and monitor actions to investigate patterns and trends to resolve problems, including consulting specialists where required. Determine the appropriate remedy and assist with implementation of it as well as preventative measures.
- Service Management Framework knowledge. Level 3 Service Management Framework qualification or equivalent.
- Service focus. Establish coherent frameworks that work.
- Technical understanding. Knowledge about IT concepts and have an understanding of what it involves.
- User focus. Identify needs and engage with users or stakeholders to collate user needs evidence. Understand and can define research that fits user needs. Use quantitative and qualitative data about users to turn user focus into outcomes.
- Asset and configuration management experience. Track, log and correct information to protect assets and components.
- Availability and capacity management experience. Know about availability and capacity management processes.
- Community collaboration. Contribute to the work of others while having the ability to motivate and empower teams. Know how to create the right environment for teams to work in and can facilitate the best team make-up depending on the situation. Recognise and deal with issues.
- Continual service improvement. Know about developing process efficiency and common ways in which processes are optimised. Support specific activities to improve development processes. Spot or identify obvious deficiencies
Personal attributes / behaviours:
The role holder must have
- Confidence with a "can do" but realistic attitude
- Flexible and adaptable to changing environment e.g. external and business challenges
- Strong planning skills and commercial awareness
- Good listener and confident presenter
- Excellent interpersonal & communication skills
- Excellent decision making and problem-solving skills
- Resilience with a calm attitude
